Here's what I do in Ocean City, MD. We restrict dialing through ARS. The tables go like this.
Digit strings are programmed: 1******* route 1 trunks group 2 then 1 0******* route 2 trunks group 2 then 1 1900**** route none they dead pan 410 & 443 ******* route 3 trunk group 1 911 route 3 11 route 9 modify digits delete 2 add 911 trunk grp 1 (this corrects rushed calls where the guest just dials 911 and not 9+911) 1800, 1888, 1877, 1866*******, route 2 We use TEL electronics INNFORM XL and an OKIDATA 184s printer for call accounting if the property doesn't have a PMS system. IF they use Roommaster, we connect the SMDR to the computer and they purchase the EPI posting interface from InnQuest. If tyhe PMS system is another brand, Ramesys, HSS, INNstar, etc. we use a TEL INNFORM XL basic or INNFORM plus to cost the calls to the PMS. We ALWAYS install a TD1232 and use the Hotel/Motel feature for Room status, train them on Remote timed reminder (wake-up) and give instructions to the guest on how to set their own wakeup calls. If you use voicemail, get instructions for access to guest mailboxes. We have printed faceplates for the phones with instructions (at an additional charge) if the property desires and 9 out of ten do. We have manuals on our website for hotel motel and business customers, because they can't read the User manuals from Panasonic. This provides them step by step instructions on how to do the most common things. Years ago you could get HOBIC lines from the phone company and they would call you back with time and charges. Steve L. Martin Surf Side Sound, Inc. _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
