I wanted to try some things out with the DISA card, but didn't want to enable it on my (single) outside line. So, I did what I've seen mentioned for several other situations -- I looped an analog port back in as an incoming line, figuring this would "simulate" a second line, and would allow me to test things. I played around with the auto attendant settings and got everything working reasonably, late one night.
Well, I got a call at work the next day from my wife who wanted to know why the phone was being answered automatically and callers were being presented with a "press one for ..." menu, etc. And why two lights were lighting up. Well, veterans will probably see this coming, but it took me a lot of head scratching and staring at things to figure this out. Finally, it was the second light lighting up that clued me in. What was happening was that the incoming call on the outside line was ringing at all extensions, including the analog extension that was looped back in as incoming line 2. Well, line 2 gets answered automatically and plays the DISA menu, which subsequently goes out line 1. I was able to correct this in program 603/604 by disabling the ringing of that particular extension for incoming calls. Phew. My plan (which I did post here) was to have a DISA/AA menu with names of everyone in the family, but rather than having calls go to a particular extension, each person would get a phantom extension, and each phone would have a button assigned for each phantom. That way, you could tell whom the call was for by what button was lit. I then wanted to employ IRNA to route unanswered calls to the answering machine. Someone replied to my earlier post suggesting some part of the plan wouldn't work. Well, to my surprise, it all seems to work. Now all I have to do is convince my wife that it's a good thing, or it will be forever relegated to the fake incoming line... _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
