In a message dated 3/12/03 5:11:45 PM Eastern Standard Time, [EMAIL PROTECTED] writes:
> On our TVS-200, when there is no answer to an outside caller dialing an > extension throught the VPS, the following prompts are played (in > succession): > > 363 Sorry, no one is available to answer your call. > 364 To leave a message, press 1. > 368 To try another extension, press *. > > Is there a good reason why these are played back-to-back, instead of just > using > a single prompt, or even combining 364/368? > > When a user presses *, it kicks them back to the main menu rather than > (what I > would expect) prompting them for another extension number. Is that the > default > behavior or have I mucked something up This is the normal default operations of the voicemail, when you don't have an extension forwarded to voice mail. Fowarding an extension to voicemail (Intercom FWD/DND button, press 5, and dial 165) will forward all calls on a busy or no answer condition to the person's mailbox. In turn the personal greetings should be recorded on the mailbox to remove the default messages. Steve L. Martin <A HREF="http://www.geocities.com/surfsidesound/";>Surf Side Sound, Inc.</A> multipart/alternative text/plain (text body -- kept) text/html _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
