Jeez........... Remember 1A2 ?........the biggest problem was the 51A lamps burning out..........don't mean to sound like an old fart or anything, but many of my customers are actually intimidated with all the things I can (and do ) offer them.......... I usually just set the systems to do idle line preference, program DSS for all (or most) of the extensions, print nice labels, and tell the customers to call me when they want to get fancy............no charge for the extra "school".... Not very many ever call back! With the time change, I've fielded a TON of calls...even though they've been "taught" on more than one occasion how to change the time....and have in their possession printed instructions! I'm so glad when they agree to caller ID (such that it is on the TD stuff) and I gan program the auto-time feature! Pardon the ramblings of a phone veteran..... Best to all, Jim
----- Original Message ----- From: "Nils Finnsson" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, October 30, 2002 5:28 PM Subject: Re: KX-T: Continued Quest for Terminal Server Solution... > Just my $0.02 on this whole remote administration stuff. > > I have a td500 and tvp200 setup here and originally was > sitting in the server room (where the phone stuff also happens to live) > working on a laptop through a serial cable to configure both systems. > Ya, this worked, but it became a lot of work having to get a laptop > in there and connect things up every time I had to change some settings. > > So. I decided since the VM system was just done through a > terminal program (Hyperterminal at the time) and the TD500 has a > ERMT installed in it I figured things could be done remotely. > So I build a little linux box. Just a Intel 233MMX w/ 64mb and > a 2gb drive and installed Debian GNU/Linux on it. > > I connected one of the serial ports on the box to the > serial port on the VM system and connected the other serial port > to the SMDR port on the TD500. The connection to the VM system > allows me to work on the VM system through minicom. > > As for the TD500, it still needed to be configured through > the TD500 Maint. Console which needed to be run under either Win3.x > or Win9x. It does not work under 2K, XP or NT. To solve this I just > happened to have another machine that was sitting under my desk doing > nothing, so I threw Win98 OSR2 on it, and installed the TD500 Maint. > software and a copy of Vnc Server. I just vnc into the machine, which > sits under the desk with no keyboard, mouse or monitor and use it to dial > into the ERMT card in the TD500. All configuration changes can easily > be done through there. > > As for the second serial port on the Linux box in the server room. > It's connected to the SMDR port on the TD500 which allows me to store > all of the call information generated by the TD500. I mentioned this > in an earlier email about parsing the data, but I wrote a perl script > that takes the data from the TD500, and breaks it down and stores it > in various tables that I have setup in MySQL. > > This may be a little more than most people would want to do, but > in my case it actually saves me a lot of time and provides more information > than I had before. It's actually helped in cases where I have gotten > emergency phone calls on the weekend, or at night where something is weird > with the phones and I need to check something or make a configuration change. > I can just SSH from home into the internal network at work, connect to the > Linux machine in the server room, and check the output of the call logs from > the SMDR port, or if things are weird with the VM, login there and make > whatever changes are necessary. > > This also works well for connecting to the other machine with VNC. > A good ssh client for windows provides local port forwarding which allows > me to connect to the vncserver through a tunnle from home. From there > I can access the TD500 Main console. > > But hey, this sort of setup isn't for everyone. > > > Mmmmm.. That's my $0.02 > > -nils > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
