Hi all, I'm a call-centre manager in a market research company. I have recently purchased a KX-TD1232E phone system. All of our calls are outbound. The primary reason I opted for this model was due to assurances given to me by our supplier that our agents would be able to log in using a unique personal login number at the beginning of a shift, and all subsequent call logging stats would be attributed to the agent. At installation, the engineer told me that this isn't possible, and it is only possible to run stats based on the extension the agent is sitting at. This is not a solution for me, as my workforce is primary made up of casual temporary staff, so I can't allocate extensions to the same user every day. Our call-logging software seems quite powerful (Oak Classic, by Oak Telecoms) and able to cope with the output. However, I am deeply concerned that the 1232 may not have individual login capacity.
Basically, we want to use a 6 digit account code per number dialled, and have this code attributed to the person who dialled the number, rather than the extension they dialled it from. Can anyone please tell me if this is possible? Thanks in advance. Regards, Matt Barnard email: [EMAIL PROTECTED] Manager, Edinburgh Telephone Unit Accent Marketing and Research _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
