>
> I don't agree. Station side would be preferred.
>
> Recording from the trunk side can be difficult when you are using PRI or
T1.
> Also, if you record from the CO lines, then you have to have some special
> procedure to use a non-recorded line, be it a separate line, separate
trunk
> group, etc. Trunk-wise, its rather wasteful. Some people will always use
> non-recorded lines, which ties them up also.
>
Possibly, my thinking goes back a few years, evolving from the huge
MagnaSync and Dictaphone reel to reel units. The small town pd's were
concerned with recording calls only on their main incoming lines
-- perhaps 4 to 8 lines. Someone getting TD500 might be dealing with a few
more lines and extensions than a small department would have. If it's T1 or
PRI going right into the pbx, then they might be stuck.
> Its much easier to identify recorded phones vs non-recorded phones.
>
> OTOH, since the OP is asking about a digital Panasonic, he'll either be
> forced to record trunk side or use the handset taps. Between those two
> choices, I think I would choose trunk side. To be sure, they will have to
do
> a cost analysis of the extra cost of non-recorded trunks vs rejacking all
> the station locations that will be recorded with dual jacks, and possibly
> running new cable if there aren't any spare pairs. A lot probably depends
on
> the size of the PD.
Cost wise, recording the trunks should be far less than dedicating a record
channel to each extension. Identifying who placed or received the call is
usually less important than the content. You could correlate the smdr with
the recordings if you needed to id extensions or operators. It would make
sense for one of the recorder manufacturers to be able to connect the smdr
to the recorder so the call data could be displayed with the voice data.
They might already do this on some of the pc based recorders (wishful
thinking)?
They may want the ability to have instant replay at an operator's desk -
this could be done with a unit dedicated for that purpose. I've seen units
made with a certain number of minutes being digitally recorded, and the most
recent activity available for instant playback. If it was a 911 call center
they would probably want something different all together.
Thinking out loud,
Charles
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