In a message dated 3/1/02 10:24:48 AM Eastern Standard Time, [EMAIL PROTECTED] writes:
> Greetings: > > I have created a UCD that ques to DISA, plays OGM (your call is important, > and will be answered by the next available representative) and then > terminates to the first available extension. It works very well except for > the fact that I can not transfer a call into the UCD - I can only place a > caller into it from a DIL arrangement. How can I transfer a caller to a > UCD? > > I'm also having trouble with the next step, where the caller is given the > option (from the OGM) to leave a voice mail. Can anyone point me in the > right direction? > > TIA, This UCD feature works differently on different versions of the Control Units but we have used this on a -3 I think. Transfer the call to a UCD group that has only 1 member (use an XDP port if needed) and log that phone out of the UCD Group. Then set the overflow destination to another UCD group that contains the required extension members. When you or the KX-TVS transfers to the 1st UCD group it is always immediately overflowed to group 2 and if all are busy the OGM plays. Only problem is the DISA cards cost so much. You would think with the cost of the OGM chip being so low, they would lower the cost of the DISA cards. We could sell more systems with UCD if the card was only $100. _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
