Mark
I sent the following email. Jack Cooper This message went to over 500 people who know and respect Mark Langfords opinion and have now decided not to consider your system for lack of customer support. Mark likes your system and his opinion carries a lot of weight with me and others on this net. If he replies on the net that you have satisfied his needs then we will probably consider your system. Robert J Cooper ----- Forwarded Message ----- From: "Mark Langford" <n5...@hiwaay.net> To: "Corvair engines for homebuilt aircraft" <corvaircr...@mylist.net>, "KRnet" <kr...@mylist.net> Cc: "Approach Systems" <sa...@approach-systems.com> Sent: Friday, October 15, 2010 8:21:59 PM Subject: KR> problem with Approach Systems / APIC software folks NetHeads, Some of you may remember my comments from a few weeks ago regarding Approach Systems and their APIC software. I bought an APIC Pro update from them ten weeks ago, and have made 10 email attempts to get the "license key" that would enable me to run it. Suspecting that maybe my email address was being caught by their spam filter, I used my work address also, which rarely sees the internet world, and therefore is almost certainly not caught as spam. I,ve tried calling, but their phone answering system is simply "shunted to ground"...they say leave a message, but never give you the chance to do so. A fellow CorvAircrafter emailed them regarding a future purchase, and he got a reply from them a couple of hours later. Knowing that his email was getting through, I asked him to forward my message to the president of the company...he did... still no reply from them (and it's not in MY spam filter either). So.....I'm pretty sure they just took my money and don't care to bother with me, unless they're irritated with me for some other reason. Admittedly we're only talking $20 here, but it's the principle of the thing, and I really do like the sotware and need the update. I have a much older free version, but it's outdated. So this is a warning to those of you considering buying this software that I wouldn't exactly recommend their tech or sales support, and it sure looks to me as though they've closed up shop, but left the money-making machine running...at buyers' expense! Perhaps if several of you forwarded this message to sa...@approach-systems.com , maybe they'd notice. I like the software, but I can't use it without a license key. Thanks... Mark Langford N56ML "at" hiwaay.net website at http://www.N56ML.com ------------------------------------------------------ Order Confirmation Approach Systems Mark Langford, Thanks for shopping with us today! The following are the details of your order. Order Number: 4869 Date Ordered: Tuesday 03 August, 2010 ------------------------------------------------------- -------------------------------------------------------- _______________________________________ Search the KRnet Archives at http://www.maddyhome.com/krsrch/index.jsp to UNsubscribe from KRnet, send a message to krnet-le...@mylist.net please see other KRnet info at http://www.krnet.org/info.html
