mark, -- want their attention. Call your credit card company and contest the charge. They will either call you once they see a recall of funds or ... you've got you money back and have warned other of they poor service.
George On Fri, Oct 15, 2010 at 8:21 PM, Mark Langford <n5...@hiwaay.net> wrote: > NetHeads, > > Some of you may remember my comments from a few weeks ago regarding > Approach Systems and their APIC software. I bought an APIC Pro update from > them ten weeks ago, and have made 10 email attempts to get the "license key" > that would enable me to run it. Suspecting that maybe my email address was > being caught by their spam filter, I used my work address also, which rarely > sees the internet world, and therefore is almost certainly not caught as > spam. I,ve tried calling, but their phone answering system is simply > "shunted to ground"...they say leave a message, but never give you the > chance to do so. A fellow CorvAircrafter emailed them regarding a future > purchase, and he got a reply from them a couple of hours later. Knowing > that his email was getting through, I asked him to forward my message to the > president of the company...he did... still no reply from them (and it's not > in MY spam filter either). > > So.....I'm pretty sure they just took my money and don't care to bother > with me, unless they're irritated with me for some other reason. Admittedly > we're only talking $20 here, but it's the principle of the thing, and I > really do like the sotware and need the update. I have a much older free > version, but it's outdated. > > So this is a warning to those of you considering buying this software that > I wouldn't exactly recommend their tech or sales support, and it sure looks > to me as though they've closed up shop, but left the money-making machine > running...at buyers' expense! Perhaps if several of you forwarded this > message to sa...@approach-systems.com , maybe they'd notice. I like the > software, but I can't use it without a license key. > > Thanks... > > Mark Langford > N56ML "at" hiwaay.net > website at http://www.N56ML.com > ------------------------------------------------------ > Order Confirmation Approach Systems > > Mark Langford, > Thanks for shopping with us today! > The following are the details of your order. > Order Number: 4869 > Date Ordered: Tuesday 03 August, 2010 > ------------------------------------------------------- > > -------------------------------------------------------- > > _______________________________________ > Search the KRnet Archives at http://www.maddyhome.com/krsrch/index.jsp > to UNsubscribe from KRnet, send a message to krnet-le...@mylist.net > please see other KRnet info at http://www.krnet.org/info.html > -- George Kolasinski 770 712-0638
