Hi everybody, just my thought about this: Dan Heath wrote "It may very well be, that it has very little to do with material wealth..."
And Peter Waijenberg wrote "In the one hand I agree with you but in the other I say the best is to let the company go bankrupt..." First of all a word of respect for a woman who continued KR business after the tragic death of her husband: it's so far in time for many of us, but it's surely yesterday in her heart. In this situation I think the best way to go could be that IF there's someone who can have a true, sincere and friendly contact with Rand family (i.e. Janette and Susan), he should talk with them and make them understand the importance to put just a little more care when they have to do with their customers: many KR builders feel the need of this, and many more will make orders to RR without the doubt RR won't answer. I know, it's an "IF" hypothesis, but it could be the best in this situation. Or, alternatively, to make them feel the vitality of our community... I don't know their character, but why not a massive "ordinary mail" from us all to let them know that we care about the continuity of their business and the need for more? If there's no perspective to have a total different administration from another customer, why surrender to the actual situation? All this said, I should say that I had no problems with RR till now. Simply I learned that: - Do not ansk RR more than what is still indicated on brochures and internet site - Do not telephone call to RR - It' strongly suggested to write a letter, in second chance write a FAX... better to send a letter AND send a FAX - PAY and you'll have what you've ordered (and this, said the above, is just paying to have the thriller to wait with no answers, no contact, no confirmations... and to discover what you've bought only when you've pieces in your hands )... I made a 2.617 US$ order at the end of february, it's not a little money; I can perfectly understand people who won't place an order like mine to a company that is not able to give you an idea not only of an average shipping price (to Italy, in my situation), but also to give you an idea of weight and size of packages to make you do your own research (note that, for far and "under developed" that my country could seem, there are more than 10 KR flying and others under construction... surely RR has a previous history about volumes, weights and shipping to Italy...). This is why I hope to receive all the stuff Ive ordered and to have the time and ability to make a complete list of the stuff, so that at least it will remain as future memory for those looking for info on Krnet! Hope this mail has not bored you and look for your answers. Regards, Paolo Cavazzuti Modena, Italy e-mail: sapiddomann...@yahoo.it ______________________________________________________________________ Yahoo! Mail: 6MB di spazio gratuito, 30MB per i tuoi allegati, l'antivirus, il filtro Anti-spam http://it.yahoo.com/mail_it/foot/?http://it.mail.yahoo.com/
