All, I checked the Apache config settings. I have:
Timeout 300 (seconds) KeepAlive On MaxKeepAliveRequests 100 KeepAliveTimeout 5 (seconds) -Evan On Fri, Jul 19, 2024 at 4:18 PM Evan Stewart <evanstewart...@gmail.com> wrote: > HI David, > > Thank you. I'll look into the Apache settings as well. That reminds me of > a similar issue I had with a PHP application and the problem was PHP > execution time settings. > > Also, I located an error message in the log. Looks like I'm getting a > permission denied error for exports.pl. > > *[cgid:error] [pid 554389:tid 554389] (13)Permission denied: [client > 172.56.200.129:42349 <http://172.56.200.129:42349>] AH01257: stderr from > /usr/share/koha/intranet/cgi-bin/tools/export.pl <http://export.pl>: unable > to connect to cgi daemon after multiple tries, referer: > http://Ipaddress:8081/cgi-bin/koha/tools/inventory.pl > <http://Ipaddress:8081/cgi-bin/koha/tools/inventory.pl>* > > When I checked the permission for the file, they are the same as other > files in the "... /cgi-bin/tools" directory. The file inventory.pl > permissions are the same as export.pl. The inventory page works on the > front end. > > -Evan > > On Fri, Jul 19, 2024 at 3:50 PM David Nind <da...@davidnind.com> wrote: > >> Hi Evan. >> >> It's a long time since I've dealt with Apache server errors and the 503 >> error you are getting, but here are some things to look at: >> >> - As you have tried with plenty of server memory, it's not likely to be >> that. It may be something to do with how Apache is configured - including >> settings like the Timeout, KeepAlive, MaxKeepAliveRequests, >> KeepAliveTimeout settings. >> >> - I would look at the Apache server logs to see if there is something >> more in there about the cause of the issue. >> >> - If your server is behind a firewall, proxy servers, or caches >> (something I don't know much about) then that may be contributing as well. >> >> It may also be a Koha bug, but 63,000 items is not that large, and I >> couldn't find a bug about performance issues when exporting the catalog. >> >> For running the misc/export_records.pl script from the command line, >> then outputting to the terminal instead of saving to the file, this may be >> a file permission error (well, that's what my searching says). >> >> In my local development environment testing, it was saving the file to >> where I ran the command line from. So maybe changing the path of the file >> to somewhere where the user you are running the command with has permission >> may work. >> >> I'm not a system admin, so hopefully more experienced Koha system >> administrators can share what they would try to troubleshoot the issues you >> are having. >> >> David Nind >> New Zealand >> > _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
