Hello, thank you for submitting a bug report. Can you use the following guide to do some tests? https://help.ubuntu.com/community/DebuggingSystemCrash
In particular, the section on crash dumps may be useful in gaining more information about the nature of the crashes. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2099976 Title: Boot Failure with Kernel 6.11.0-17-generic on Dell Inspiron 15 Status in linux package in Ubuntu: Confirmed Bug description: Dear Ubuntu Development Team, I am writing to report a critical issue encountered after updating to kernel version 6.11.0-17-generic on my Dell Inspiron 15 laptop. Post- update, the system fails to boot, displaying a black screen with the Dell logo. However, booting with the previous kernel version, 6.8.0-53-generic, allows the system to function normally. System Information: Device: Dell Inspiron 15 Processor: Intel Core i7 Memory: 16 GB RAM Storage: 512 GB NVMe SSD Operating System: Ubuntu 24.04.2 LTS Current Kernel (Functional): 6.8.0-53-generic Problematic Kernel: 6.11.0-17-generic Steps to Reproduce: Update the system, which includes upgrading to kernel 6.11.0-17-generic. Restart the computer. Observe the system failing to boot, remaining on a black screen with the Dell logo. Additional Observations: Accessing the GRUB menu and selecting the previous kernel version (6.8.0-53-generic) allows the system to boot and operate without issues. System logs indicate a successful firmware update prior to the issue: 02/24/2025 23:54:44 Firmware update is successful 02/24/2025 23:49:43 Time-of-day not set - please run SETUP program 02/24/2025 23:49:43 Alert! Memory error occurred. The problematic kernel (6.11.0-17-generic) is marked with the status "iF" in the package list, suggesting an incomplete installation. Troubleshooting Attempts: Verified BIOS settings, ensuring the SATA operation is set to AHCI/NVMe. Disabled Secure Boot in the BIOS. Attempted to reinstall the problematic kernel, which did not resolve the issue. Removed potentially conflicting modules (backport-iwlwifi-dkms and amdgpu-dkms), followed by a kernel reinstallation, without success. Temporary Workaround: Currently, I am booting the system using the previous kernel version (6.8.0-53-generic) to maintain functionality. Request for Assistance: I seek guidance on resolving this boot issue with kernel 6.11.0-17-generic. Any insights or recommendations to address this problem would be greatly appreciated. Thank you for your attention to this matter. Best regards, Lenny ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: linux-image-6.8.0-53-generic 6.8.0-53.55 ProcVersionSignature: Ubuntu 6.8.0-53.55-generic 6.8.12 Uname: Linux 6.8.0-53-generic x86_64 ApportVersion: 2.28.1-0ubuntu3.3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/seq: lenny 2142 F.... pipewire /dev/snd/controlC0: lenny 2144 F.... wireplumber CasperMD5CheckResult: unknown CurrentDesktop: ubuntu:GNOME Date: Tue Feb 25 05:17:16 2025 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-focal-amd64-20200502-85 InstallationDate: Installed on 2025-01-01 (55 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 Lsusb: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 0c45:6d1a Microdia Integrated_Webcam_HD Bus 001 Device 003: ID 0bda:c829 Realtek Semiconductor Corp. Bluetooth Radio Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub MachineType: Dell Inc. Inspiron 15 3520 ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-53-generic root=UUID=a24064c6-0069-482a-8a8f-a4b84f3cec79 ro quiet splash PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.8.0-53-generic N/A linux-backports-modules-6.8.0-53-generic N/A linux-firmware 20240318.git3b128b60-0ubuntu2.9 SourcePackage: linux UpgradeStatus: Upgraded to noble on 2025-01-01 (55 days ago) dmi.bios.date: 11/11/2024 dmi.bios.release: 1.29 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.29.0 dmi.board.name: 0048WH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.ec.firmware.release: 1.7 dmi.modalias: dmi:bvnDellInc.:bvr1.29.0:bd11/11/2024:br1.29:efr1.7:svnDellInc.:pnInspiron153520:pvr:rvnDellInc.:rn0048WH:rvrA00:cvnDellInc.:ct10:cvr:sku0B92: dmi.product.family: Inspiron dmi.product.name: Inspiron 15 3520 dmi.product.sku: 0B92 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2099976/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
