** Changed in: linux (Ubuntu)
Assignee: (unassigned) => Benjamin Wheeler (benjaminwheeler)
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https://bugs.launchpad.net/bugs/2099976
Title:
Boot Failure with Kernel 6.11.0-17-generic on Dell Inspiron 15
Status in linux package in Ubuntu:
Confirmed
Bug description:
Dear Ubuntu Development Team,
I am writing to report a critical issue encountered after updating to
kernel version 6.11.0-17-generic on my Dell Inspiron 15 laptop. Post-
update, the system fails to boot, displaying a black screen with the
Dell logo. However, booting with the previous kernel version,
6.8.0-53-generic, allows the system to function normally.
System Information:
Device: Dell Inspiron 15
Processor: Intel Core i7
Memory: 16 GB RAM
Storage: 512 GB NVMe SSD
Operating System: Ubuntu 24.04.2 LTS
Current Kernel (Functional): 6.8.0-53-generic
Problematic Kernel: 6.11.0-17-generic
Steps to Reproduce:
Update the system, which includes upgrading to kernel 6.11.0-17-generic.
Restart the computer.
Observe the system failing to boot, remaining on a black screen with the
Dell logo.
Additional Observations:
Accessing the GRUB menu and selecting the previous kernel version
(6.8.0-53-generic) allows the system to boot and operate without issues.
System logs indicate a successful firmware update prior to the issue:
02/24/2025 23:54:44 Firmware update is successful
02/24/2025 23:49:43 Time-of-day not set - please run SETUP program
02/24/2025 23:49:43 Alert! Memory error occurred.
The problematic kernel (6.11.0-17-generic) is marked with the status "iF"
in the package list, suggesting an incomplete installation.
Troubleshooting Attempts:
Verified BIOS settings, ensuring the SATA operation is set to AHCI/NVMe.
Disabled Secure Boot in the BIOS.
Attempted to reinstall the problematic kernel, which did not resolve the
issue.
Removed potentially conflicting modules (backport-iwlwifi-dkms and
amdgpu-dkms), followed by a kernel reinstallation, without success.
Temporary Workaround: Currently, I am booting the system using the
previous kernel version (6.8.0-53-generic) to maintain functionality.
Request for Assistance: I seek guidance on resolving this boot issue
with kernel 6.11.0-17-generic. Any insights or recommendations to
address this problem would be greatly appreciated.
Thank you for your attention to this matter.
Best regards,
Lenny
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-53-generic 6.8.0-53.55
ProcVersionSignature: Ubuntu 6.8.0-53.55-generic 6.8.12
Uname: Linux 6.8.0-53-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/seq: lenny 2142 F.... pipewire
/dev/snd/controlC0: lenny 2144 F.... wireplumber
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Tue Feb 25 05:17:16 2025
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-focal-amd64-20200502-85
InstallationDate: Installed on 2025-01-01 (55 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary
20200502-05:58
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 0c45:6d1a Microdia Integrated_Webcam_HD
Bus 001 Device 003: ID 0bda:c829 Realtek Semiconductor Corp. Bluetooth Radio
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
MachineType: Dell Inc. Inspiron 15 3520
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-53-generic
root=UUID=a24064c6-0069-482a-8a8f-a4b84f3cec79 ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.8.0-53-generic N/A
linux-backports-modules-6.8.0-53-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.9
SourcePackage: linux
UpgradeStatus: Upgraded to noble on 2025-01-01 (55 days ago)
dmi.bios.date: 11/11/2024
dmi.bios.release: 1.29
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.29.0
dmi.board.name: 0048WH
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.7
dmi.modalias:
dmi:bvnDellInc.:bvr1.29.0:bd11/11/2024:br1.29:efr1.7:svnDellInc.:pnInspiron153520:pvr:rvnDellInc.:rn0048WH:rvrA00:cvnDellInc.:ct10:cvr:sku0B92:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15 3520
dmi.product.sku: 0B92
dmi.sys.vendor: Dell Inc.
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