This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1956830 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete ** Tags added: jammy -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1956830 Title: Problems with fprind (various readers) Jammy and earlier Status in linux package in Ubuntu: Incomplete Bug description: The fingerprint reader is not working. I have tried 2 an elan and a digital persona U.4500.U both fail to recognize the fingerprint. I downloaded the latest Beta available to date. I also tried with Ubuntu Mate 20.04.3 and other live Ubuntu. [CODE] ubuntu@ubuntu:~$ lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8644:800e Intenso GmbG USB Flash Disk Bus 001 Device 004: ID 04f3:0c28 Elan Microelectronics Corp. fingerprint sensor [FeinTech FPS00200] Bus 001 Device 002: ID 80ee:0021 VirtualBox USB Tablet Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub ubuntu@ubuntu:~$ fprintd-enroll Using device /net/reactivated/Fprint/Device/0 Enrolling right-index-finger finger. Enroll result: enroll-stage-passed Enroll result: enroll-swipe-too-short Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-swipe-too-short Enroll result: enroll-swipe-too-short Enroll result: enroll-stage-passed Enroll result: enroll-swipe-too-short Enroll result: enroll-swipe-too-short Enroll result: enroll-completed ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-retry-scan (not done) Verify result: verify-swipe-too-short (not done) Verify result: verify-swipe-too-short (not done) Verify result: verify-no-match (done) ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-swipe-too-short (not done) Verify result: verify-retry-scan (not done) Verify result: verify-no-match (done) ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-swipe-too-short (not done) Verify result: verify-no-match (done) ubuntu@ubuntu:~$ ubuntu@ubuntu:~$ lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 05ba:000a DigitalPersona, Inc. Fingerprint Reader Bus 001 Device 002: ID 80ee:0021 VirtualBox USB Tablet Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub ubuntu@ubuntu:~$ fprintd-enroll Using device /net/reactivated/Fprint/Device/0 Enrolling right-index-finger finger. Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-completed ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-match (done) ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-no-match (done) ubuntu@ubuntu:~$ [/CODE] To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1956830/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp