@Brian,
please try oem kernel, thanks
sudo apt update;sudo apt install linux-image-unsigned-5.10.0-1027-oem
linux-headers-5.10.0-1027-oem
If the issue still can be observed, please reboot it and collect the journalctl
log
#journalctl -k -b -1
** Changed in: linux (Ubuntu)
Assignee: (unassigned) => koba (kobako)
** Changed in: linux (Ubuntu)
Status: Incomplete => In Progress
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1928593
Title:
Dell Precision 3560: system hang upon resume from s2idle suspend
Status in linux package in Ubuntu:
In Progress
Bug description:
On a Dell Precision 3560 with all-Intel graphics (no Nvidia). The
machine will successfully go into s2idle suspend (sleep) but upon
waking, the system will immediately freeze hard. In its frozen state,
the mouse pointer will be visible against a black screen. Here are
the troubleshooting steps I have taken so far:
- Can successfully reproduce under Ubuntu 20.04.2 (gdm3), Kubuntu
20.04.2 (sddm). For what it's worth, I can also reproduce this under
Manjaro (stable), so it's conceivable this is a kernel bug.
- There's some evidence online that this issue, or something similar,
was introduced in/around kernel 5.6.19 -- I have not been able to get
Ubuntu to boot under a kernel earlier than 5.8 so I cannot confirm
this.
- Updated BIOS to latest (1.6). 'Block sleep' is off. System > SATA
is 'AHCI'. Post Behavior > Fastboot is 'Thorough'. Secure Boot is
disabled.
- Determined that this BIOS does not appear to support 'deep' sleep,
only s2idle.
- The problem does NOT occur if I boot to an Ubuntu 20.04.2 live USB
disk. I compared the drivers that are loaded in that environment vs.
those that are loaded under the installed OS and did not notice
anything suspicious.
I am happy to supply any diagnostics or logs that are requested.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.17
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: brian 916 F.... pulseaudio
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-05-16 (0 days ago)
InstallationMedia: Kubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
MachineType: Dell Inc. Precision 3560
Package: linux (not installed)
ProcEnviron:
LANGUAGE=
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-53-generic
root=UUID=03c4b3bd-b521-45b0-b01d-cd092ba108bc ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-53.60~20.04.1-generic 5.8.18
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.8.0-53-generic N/A
linux-backports-modules-5.8.0-53-generic N/A
linux-firmware 1.187.12
Tags: focal
Uname: Linux 5.8.0-53-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 04/19/2021
dmi.bios.release: 1.6
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.6.0
dmi.board.name: 063MV5
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.6.0:bd04/19/2021:br1.6:svnDellInc.:pnPrecision3560:pvr:rvnDellInc.:rn063MV5:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Precision
dmi.product.name: Precision 3560
dmi.product.sku: 0A22
dmi.sys.vendor: Dell Inc.
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