Hi Hui, the problem is regarding the internal mic.
I've tried different versions of kernel, reloaded the alsa drivers but nothing to do.. This afternnon I tried to remove the nvidia driver and reinstall the 5.3.16 kernel and now it works fine. Regards. Il giorno lun 16 dic 2019 alle ore 08:21 Hui Wang <hui.w...@canonical.com> ha scritto: > "the microphone doesn't seem to work or be recognized", do you mean the > internal mic? it is not recognized? I checked the log in the #1, the > internal mic is defined, you should be able to see/find the internal mic > from the gnome-control-center sound-setting. > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1856460 > > Title: > [ZenBook UX334FL_UX334FL, Realtek ALC294, Mic, Internal] Microphone > doesn't work > > Status in alsa-driver package in Ubuntu: > New > Status in linux package in Ubuntu: > Incomplete > > Bug description: > I have a dual boot system with windows 10. > In windows I don't find any problem but on Ubuntu the microphone doesn't > seem to work or be recognized. > > ProblemType: Bug > DistroRelease: Ubuntu 19.10 > Package: pulseaudio 1:13.0-1ubuntu1 > Uname: Linux 5.3.16-050316-generic x86_64 > ApportVersion: 2.20.11-0ubuntu8.2 > Architecture: amd64 > AudioDevicesInUse: > USER PID ACCESS COMMAND > /dev/snd/controlC0: nesar 2260 F.... pulseaudio > CurrentDesktop: ubuntu:GNOME > Date: Sun Dec 15 15:04:59 2019 > InstallationDate: Installed on 2019-11-26 (19 days ago) > InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) > ProcEnviron: > PATH=(custom, no user) > XDG_RUNTIME_DIR=<set> > LANG=it_IT.UTF-8 > SHELL=/bin/bash > SourcePackage: pulseaudio > Symptom: audio > Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH > successful > Symptom_Card: Audio interno - HDA Intel PCH > Symptom_DevicesInUse: > USER PID ACCESS COMMAND > /dev/snd/controlC0: nesar 2260 F.... pulseaudio > Symptom_Jack: Mic, Internal > Symptom_PulseAudioRecordingTest: PulseAudio recording test through > plughw:PCH failed > Symptom_Type: No sound at all > Title: [ZenBook UX334FL_UX334FL, Realtek ALC294, Mic, Internal] No sound > at all > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 10/16/2019 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: UX334FL.302 > dmi.board.asset.tag: ATN12345678901234567 > dmi.board.name: UX334FL > dmi.board.vendor: ASUSTeK COMPUTER INC. > dmi.board.version: 1.0 > dmi.chassis.asset.tag: No Asset Tag > dmi.chassis.type: 10 > dmi.chassis.vendor: ASUSTeK COMPUTER INC. > dmi.chassis.version: 1.0 > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvrUX334FL.302:bd10/16/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX334FL_UX334FL:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX334FL:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: > dmi.product.family: ZenBook > dmi.product.name: ZenBook UX334FL_UX334FL > dmi.product.version: 1.0 > dmi.sys.vendor: ASUSTeK COMPUTER INC. > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1856460/+subscriptions > ** Tags added: apport-collected ** Description changed: I have a dual boot system with windows 10. In windows I don't find any problem but on Ubuntu the microphone doesn't seem to work or be recognized. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: pulseaudio 1:13.0-1ubuntu1 Uname: Linux 5.3.16-050316-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: nesar 2260 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Sun Dec 15 15:04:59 2019 InstallationDate: Installed on 2019-11-26 (19 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) ProcEnviron: PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=it_IT.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH successful Symptom_Card: Audio interno - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: nesar 2260 F.... pulseaudio Symptom_Jack: Mic, Internal Symptom_PulseAudioRecordingTest: PulseAudio recording test through plughw:PCH failed Symptom_Type: No sound at all Title: [ZenBook UX334FL_UX334FL, Realtek ALC294, Mic, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/16/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX334FL.302 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX334FL dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX334FL.302:bd10/16/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX334FL_UX334FL:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX334FL:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: ZenBook dmi.product.name: ZenBook UX334FL_UX334FL dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: nesar 2298 F.... pulseaudio + /dev/snd/pcmC0D0p: nesar 2298 F...m pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2019-11-26 (20 days ago) + InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) + Package: linux (not installed) + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=it_IT.UTF-8 + SHELL=/bin/bash + Tags: eoan + Uname: Linux 5.3.16-050316-generic x86_64 + UnreportableReason: The running kernel is not an Ubuntu kernel + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 10/16/2019 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: UX334FL.302 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: UX334FL + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX334FL.302:bd10/16/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX334FL_UX334FL:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX334FL:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.family: ZenBook + dmi.product.name: ZenBook UX334FL_UX334FL + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1856460 Title: [ZenBook UX334FL_UX334FL, Realtek ALC294, Mic, Internal] Microphone doesn't work Status in alsa-driver package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: I have a dual boot system with windows 10. In windows I don't find any problem but on Ubuntu the microphone doesn't seem to work or be recognized. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: pulseaudio 1:13.0-1ubuntu1 Uname: Linux 5.3.16-050316-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: nesar 2260 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Sun Dec 15 15:04:59 2019 InstallationDate: Installed on 2019-11-26 (19 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) ProcEnviron: PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=it_IT.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH successful Symptom_Card: Audio interno - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: nesar 2260 F.... pulseaudio Symptom_Jack: Mic, Internal Symptom_PulseAudioRecordingTest: PulseAudio recording test through plughw:PCH failed Symptom_Type: No sound at all Title: [ZenBook UX334FL_UX334FL, Realtek ALC294, Mic, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/16/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX334FL.302 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX334FL dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX334FL.302:bd10/16/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX334FL_UX334FL:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX334FL:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: ZenBook dmi.product.name: ZenBook UX334FL_UX334FL dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: nesar 2298 F.... pulseaudio /dev/snd/pcmC0D0p: nesar 2298 F...m pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-26 (20 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=it_IT.UTF-8 SHELL=/bin/bash Tags: eoan Uname: Linux 5.3.16-050316-generic x86_64 UnreportableReason: The running kernel is not an Ubuntu kernel UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/16/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX334FL.302 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX334FL dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX334FL.302:bd10/16/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX334FL_UX334FL:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX334FL:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: ZenBook dmi.product.name: ZenBook UX334FL_UX334FL dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. 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