apport information ** Attachment added: "CurrentDmesg.txt" https://bugs.launchpad.net/bugs/1786419/+attachment/5173701/+files/CurrentDmesg.txt
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786419 Title: Acer Aspire E5-574G Touchpad does not work Status in linux package in Ubuntu: Incomplete Bug description: On Ubuntu 18.04 LTS with Kernel 4.15.0-31-generic #33-Ubuntu the built in touch pad does not work. But both mouse buttons works (hard press on touchpad). lsb_release -rd Description: Ubuntu 18.04.1 LTS Release: 18.04 dmidecode hardware info: .... System Information Manufacturer: Acer Product Name: Aspire E5-574G Version: V1.18 .... xinput: ⎡ Virtual core pointer id=2 [master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)] ⎜ ↳ Microsoft Compact Optical Mouse 500 id=11 [slave pointer (2)] ⎜ ↳ ELAN0501:00 04F3:300B Touchpad id=13 [slave pointer (2)] ⎣ Virtual core keyboard id=3 [master keyboard (2)] ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)] ↳ Power Button id=6 [slave keyboard (3)] ↳ Video Bus id=7 [slave keyboard (3)] ↳ Video Bus id=8 [slave keyboard (3)] ↳ Power Button id=9 [slave keyboard (3)] ↳ Sleep Button id=10 [slave keyboard (3)] ↳ HD WebCam: HD WebCam id=12 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)] ↳ Acer WMI hotkeys id=15 [slave keyboard (3)] Also a try to compose a udev rule with: sudo touchpad-edge-detector 106x78 /dev/input/event10 Touchpad ELAN0501:00 04F3:300B Touchpad on /dev/input/event10 Move one finger around the touchpad to detect the actual edges Kernel says: x [0..3239], y [0..2347] Touchpad sends: x [0..3239], y [0..2347] --- \ Touchpad sends: x [0..3239], y [0..2347] /^C Touchpad size as listed by the kernel: 104x73mm User-specified touchpad size: 106x78mm Calculated ranges: 3239/2347 Suggested udev rule: # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 edited to a file: /etc/udev/hwdb.d$ cat acer.hwdb # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 and updating the hwdb with the command: systemd-hwdb update After this change not even the mouse buttons works. May you have any suggestions what I can do to fix this problem? Best regards Alexander --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: mathias 1501 F.... pulseaudio DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7 InstallationDate: Installed on 2018-07-21 (19 days ago) InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180721) MachineType: Acer Aspire E5-574G Package: linux (not installed) ProcEnviron: LANGUAGE= TERM=xterm-256color PATH=(custom, no user) LANG=de_AT.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.15.0-31-generic N/A linux-backports-modules-4.15.0-31-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-31-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 05/25/2017 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.18 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Zoro_SL dmi.board.vendor: Acer dmi.board.version: V1.18 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: SKL dmi.product.name: Aspire E5-574G dmi.product.version: V1.18 dmi.sys.vendor: Acer --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: mathias 1501 F.... pulseaudio DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7 InstallationDate: Installed on 2018-07-21 (19 days ago) InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180721) MachineType: Acer Aspire E5-574G Package: linux (not installed) ProcEnviron: LANGUAGE= TERM=xterm-256color PATH=(custom, no user) LANG=de_AT.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.15.0-31-generic N/A linux-backports-modules-4.15.0-31-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-31-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 05/25/2017 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.18 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Zoro_SL dmi.board.vendor: Acer dmi.board.version: V1.18 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: SKL dmi.product.name: Aspire E5-574G dmi.product.version: V1.18 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1786419/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
