This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1786419 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete ** Tags added: bionic -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786419 Title: Acer Aspire E5-574G Touchpad does not work Status in linux package in Ubuntu: Incomplete Bug description: On Ubuntu 18.04 LTS with Kernel 4.15.0-31-generic #33-Ubuntu the built in touch pad does not work. But both mouse buttons works (hard press on touchpad). lsb_release -rd Description: Ubuntu 18.04.1 LTS Release: 18.04 dmidecode hardware info: .... System Information Manufacturer: Acer Product Name: Aspire E5-574G Version: V1.18 .... xinput: ⎡ Virtual core pointer id=2 [master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)] ⎜ ↳ Microsoft Compact Optical Mouse 500 id=11 [slave pointer (2)] ⎜ ↳ ELAN0501:00 04F3:300B Touchpad id=13 [slave pointer (2)] ⎣ Virtual core keyboard id=3 [master keyboard (2)] ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)] ↳ Power Button id=6 [slave keyboard (3)] ↳ Video Bus id=7 [slave keyboard (3)] ↳ Video Bus id=8 [slave keyboard (3)] ↳ Power Button id=9 [slave keyboard (3)] ↳ Sleep Button id=10 [slave keyboard (3)] ↳ HD WebCam: HD WebCam id=12 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)] ↳ Acer WMI hotkeys id=15 [slave keyboard (3)] Also a try to compose a udev rule with: sudo touchpad-edge-detector 106x78 /dev/input/event10 Touchpad ELAN0501:00 04F3:300B Touchpad on /dev/input/event10 Move one finger around the touchpad to detect the actual edges Kernel says: x [0..3239], y [0..2347] Touchpad sends: x [0..3239], y [0..2347] --- \ Touchpad sends: x [0..3239], y [0..2347] /^C Touchpad size as listed by the kernel: 104x73mm User-specified touchpad size: 106x78mm Calculated ranges: 3239/2347 Suggested udev rule: # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 edited to a file: /etc/udev/hwdb.d$ cat acer.hwdb # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 and updating the hwdb with the command: systemd-hwdb update After this change not even the mouse buttons works. May you have any suggestions what I can do to fix this problem? Best regards Alexander To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1786419/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp