As a newcomer, I didn't realize I was allowed to change UNCO to CONF and did so only when absolutely positive the issue existed. But I've already seen issues like a user who continually reports bugs (often enough that I recognize the name from among thousands).
When I triage something and find it confirmed, I try to report all the details of my system and the methods I used to recreate the problem. Maybe all we need is a little more education and advice for users. Maybe a popup when changing UNCO to CONF that reads "By doing this, you're going to alert the very busy development team that you've confirmed a bug in <product X>. Are you positive you want to do this? Please think it through before continuing." Or nicer words to the same effect. On Tue, Feb 27, 2018 at 6:43 AM, Boudewijn Rempt <[email protected]> wrote: > On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote: > > > Is it true that users get confused by the bugtracking system? If so, > this is > > an issue, right? > > Well, users can get confused by _everything_. Though I probably have more > absolutely non-technical users reporting bugs than most other KDE > projects. I > haven't seen many signs of users being confused by UNCONFIRMED vs > CONFIRMED, > though. > > I'm all for making the initial reporting of bugs as smooth as possible for > users... Though really, I don't need any more bug reports. And after that, > giving me more information when I ask for it, that would be useful as well. > > * It would be useful if users could embed images and videos instead of > creating attachments. > * It would be useful if users could use rich text in their reports. > * It would be useful if users could sign in with their cloud identities > (horrible though that idea is). > * It would be useful if bugzilla and the forum used the same login. > * It would even be useful if we could add badges or something like that to > tell the reporter "thank you for your report" with a nice graphic > > But messing with the statuses that basically define the workflow for the > developer because we think that users will feel happier seeing NEW than > UNCONFIRMED doesn't sound too useful to me. > > If we want to change that, let's change it in a way that will support > people > triaging a thousand bugs or so a year. > > -- > Boudewijn Rempt | https://www.valdyas.org | https://www.krita.org > > >
