On Tuesday, 27 February 2018 11:47:22 CET Paul Brown wrote: > On Tuesday, 27 February 2018 11:41:04 CET Boudewijn Rempt wrote: > > Given that bugzilla is a tool for developers, I don't care that users > > might > > get confused. > > > > > We don't have this problem with phabricator tasks because they can be > > > either Open or closed (for whatever reason). > > > > I don't let users report issues in phabricator anyway, because phabricator > > is where we plan our work. Bugzilla is the big pile of shit that comes > > from > > the outer world. So, phabricator's lack of fine-grained task statuses is > > irrelevant. > > So... where are users supposed to report bugs?
Users report bugs in bugs.kde.org. But that doesn't change that bugs.kde.org is a tool for the developer, not the user. Once the bug is in bugzilla, it's my property, as a developer, and I need to have a workflow that allows me to efficiently handle over a thousand bug reports a year. Users do treat bugs.kde.org as a helpline, but that's invalid, and I close such help requests as invalid, though I also give the users the help they need, of course. -- Boudewijn Rempt | https://www.valdyas.org | https://www.krita.org
