https://bugs.kde.org/show_bug.cgi?id=451277
Bug ID: 451277
Summary: Crash of kBackup for Zendesk Help Center
Product: kbackup
Version: unspecified
Platform: Other
OS: Microsoft Windows
Status: REPORTED
Severity: normal
Priority: NOR
Component: general
Assignee: kol...@aon.at
Reporter: olivier.degar...@neofi-solutions.com
Target Milestone: ---
Created attachment 147364
--> https://bugs.kde.org/attachment.cgi?id=147364&action=edit
Screenshot of the error message (crash) + 2 kBackup logs
SUMMARY
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Hello Kde team.
STEPS TO REPRODUCE
1. Open the application kBackup under Windows 10 or 11 - source:
https://support.zendesk.com/hc/en-us/community/posts/4409506828954 - it is used
for the backup of our Help Center into Zendesk.
2. The backup works for ten-fifteen minutes then it stops .
3. Error message --> see the attached screenshot (file .png) including also the
2 logs = BackupLog.txt + urlLog.txt = zip with those 3 files.
OBSERVED RESULT
Error message = the general exception was hit startIndex ne peut pas être
inférieur à zéro (translation = can't be smaller than 0).
Nom du paramètre (translation = setting name) : startIndex
This error message occurs for a few days after around 500 saved articles (for a
total which should be 1200).
EXPECTED RESULT
Before the issue, the complete duration of the backup was around 35 minutes =
more than 1200 articles + more than 2800 pictures/images.
I tried to archive one or two articles which could be guilty = same behaviour.
Tested process with different Zendesk accounts = same behaviour.
Is it a known issue? Thanks.
SOFTWARE/OS VERSIONS
Windows: 10 + 11
macOS:
Linux/KDE Plasma:
(available in About System)
KDE Plasma Version:
KDE Frameworks Version:
Qt Version:
ADDITIONAL INFORMATION
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