Notícia de anteontem que recebi pelo Service Management 101.... Não achei quase nenhuma informação na Internet a não ser por este comunicado, que é justamente o que baseou a notícia: http://www.best-management-practice.com/gempdf/ITIL_Mandate_for_Change_0909.pdf
Alguém sabe de mais uma coisa? *Today *[09/09]* the custodians of the IT Infrastructure Library (ITIL), the Office of Government Commerce (OGC), announced a project to update the ITIL core publications, a 'new edition'. The announcement, entitled 'OGC Mandate for Change', describes a number of issues with the current core publications. While deferring a need for a new version, and the inclusion of new concepts, it does emphasize that the existing publications, and especially the ITIL Service Strategy book, contain significant issues they plan to address. In scope are improvements to the description of roles, process goals and objectives, and better consistency across all five lifecycle books, and the six versions of the glossary. OGC's recognition of the issues reported by the training, consulting and practitioner communities, is welcome news. There is little doubt the update will involve a major effort and prompt many questions.*
