When I was first working we had IBM folks in our building, every day, with their own desks. Opening a ticket involved talking to their desk and explaining. Amazingly someone would often call as soon as I got back to my desk, sometimes even before. The PMR's often were already opened. I remember cutting tapes and mailing them to IBM for PMR's.
IBM repair speed was incredible. Even when IBM outsourced many years later, it was often the same folks with the same work ethic, with the same speed. However, if equipment became obsolete, and one had to go to another company it was... disappointing, as was most non-IBM hardware and software in the 80's and 90's. -----Original Message----- From: IBM Mainframe Discussion List <IBM-MAIN@LISTSERV.UA.EDU> On Behalf Of Gabe Goldberg Sent: Monday, April 15, 2019 3:18 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: Incoming | Computerworld SHARK TANK No kidding. Long ago, monitor on a friend's PS/2 failed. Being a mainframer she was accustomed to calling IBM for software/hardware support -- so she called Support Center. They scheduled a visit. I was home, fellow showed up in unmarked white van, swapped monitors, cleaned up minimal packing material debris, and left. Not the usual process for a consumer product. Tom Brennan<t...@tombrennansoftware.com> IBM was often amazing with repairs. I remember one morning my 3278 tube died. I went to lunch and it was fixed by the time I got back. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN DISCLAIMER: This email and any attachments may contain confidential information that is intended solely for use by the intended recipient(s). If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of the information contained in the communication. If you received this email in error, please contact the sender by reply email and immediately delete the communication. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
