We are currently using Automation to do this using MQ to relay the event, and IIB to translate and create via web service. However, I have a long term goal to talk more directly using a combination of these if possible: https://www.ibm.com/support/knowledgecenter/en/SSLTBW_2.3.0/com.ibm.zos.v2r3.ieac100/ieac1-client-web-enablement.htm
https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/integrate/inbound_rest/concept/c_RESTAPI.html Hopefully those links can help build a solution for you On Thu, Jan 24, 2019 at 10:39 PM Rajesh Janakiraman <[email protected]> wrote: > Hello Everyone, > > Could someone please help me with below request!! > > Wanna know if there is anyone implemented auto-ticketing integration from > CA7 Scheduler to Service Now ticketing tool whenever there is a job failure > occurs? > > And I also want to know whether we have any option to create a Service Now > Incident ticket via an email? > > Thanks in advance!! > > > - > Rajesh Janakiraman > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
