... and now back to watching Star Trek. It's the one with "The world is
hollow, and I have touched the sky".
P.S. Thanks to all the IBMer's who help people as best they can every day.
Edward Gould wrote:
John,
I don’t expect you to answer this, but here it goes. IBM seems to have gotten
out of the answering questions mode and seemingly wants to charge for answering
questions. Isn’t this extremely shortsighted on IBM?
IBM SE’s used to field these questions and gave answers back to the customer
same day or less.
IBM dropped SE’s so now the customer is left trying to decide what to do. This
seems to be not only stupid but bad for sales. We now have companies that
compete with IBM and the only person that management talks to is sales reps. We
know sales reps aren’t all that reputable (I won’t repeat the half truths and
quarter lies I have heard from them). To top it off they have the customer
calling a 1-800 number who knows ZERO about the customer.
If I walked into a car showroom and if I had a question to ask about a car and
were told that for every question I had I had rot pay say $100, I would walk
out of the showroom and avoid that car type again. I see no difference than an
SE being a sales rep that a car dealer.
Ed
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