On 9/12/2017 10:21 PM, Timothy Sipples wrote:
Anyway, you started this thread because you were concerned about not being able to obtain support services you want, affordably. I and others have painstakingly pointed out that you actually have access to the support services you want, after clarifying in a follow-up post: electronically opening PMRs (for suspected defects), obtaining PTFs and release updates, and searching for APARs. As far as I can tell, everything you asked for, you get with your MLC and S&S. We've provided the Web links already, and multiple people confirm they work. Isn't this good news? Haven't we addressed all your concerns now? "May we close this PMR as RESOLVED?" :-)
If you had actually read my updates, you would already know that our IBM support contract expires January 27, 2018 and that last week I gave the order that it not be renewed.
I intend to report to SHARE (and to the community at large) via the Bit Bucket, my experiences thereafter with attempting to obtain usable/convenient program support for z/OS, z/VM and z/VSE. I'll likely provide only a brief "Heads Up. Here's what we're doing..." in Sacramento and then follow up five months later in Salt Lake City with all of the gory details...
Feel free to watch the post-conference video(s) on YouTube if you're interested.
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