Ed Jaffe wrote: >Timothy Sipples had indicated earlier that the primary difference >between the unpaid and paid offerings was the existence of "how to" >support.
Here's *exactly* what I wrote: Timothy Sipples wrote: >SoftwareXcel, and its successors, provide additional support services above >and beyond Program Services, notably including some "how-to" support. I try to choose my words carefully, and at least on this occasion I did. I wrote "notably including." I did not write "the primary difference." I also did not write "SoftwareXcel Basic Edition" or "SoftwareXcel Enterprise Edition." I wrote "SoftwareXcel." Anyway, you started this thread because you were concerned about not being able to obtain support services you want, affordably. I and others have painstakingly pointed out that you actually have access to the support services you want, after clarifying in a follow-up post: electronically opening PMRs (for suspected defects), obtaining PTFs and release updates, and searching for APARs. As far as I can tell, everything you asked for, you get with your MLC and S&S. We've provided the Web links already, and multiple people confirm they work. Isn't this good news? Haven't we addressed all your concerns now? "May we close this PMR as RESOLVED?" :-) -------------------------------------------------------------------------------------------------------- Timothy Sipples IT Architect Executive, Industry Solutions, IBM z Systems, AP/GCG/MEA E-Mail: [email protected] ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
