You do not need a remote HMC. You just need to have the local HMC available through the Internet with remote access allowed. I do this all the time. Could save you some time if that could happen.
On Thu, 8 May 2014 12:39:37 -0500, Karl Severson <[email protected]> wrote: >>If the original volume was not IPL'able, then maybe the IPL data got >damaged. You could try updating the IPL data on the RES volume from the >starter system. >If in the worst case, you should still be able to re-use existing volumes. >Hardware support told you the DS6800 is fine. Instead of purging and >reconfigure, you should be able to retain the current volumes. If you have >access to the existing user definitions, then you should be able to retain >>existing user volumes. > >Okay – I think first I have to figure out why the system won’t IPL from tape >or disk. I guess they could try IPLing from a DVD if they have this starter >system. I don’t know if they do or not. I’ll ask. > >>Download a copy of ZZSA and burn it to a CD. Have Operations IPL that CD and >>use it to explore the volumes, specifically the Resvol and IPL required >>volumes (IODF Volume etc). From there you should have an idea as to what is >>>actually broken. > >I’ll pass this on to the customer > >>IBM SUPPORT does not help in situations where it's a configuration issue. If >>the error is the IOCDS was not updated, then they are not responsible. On the >>other hand, if the problem is hardware, then hardware support is responsible >>and if there is a software bug then software support is responsible. Everyone >>is responsible to point the figure at someone else so they don't have to deal >>with it. If you point the finger at support hard enough, they may resolve the >>issue for you. > >If you actually mean IBM PROFESSIONAL SERVICES is maintaining this system, >then yes, they are responsible. > >It seems strange that they have been down for 3 weeks and not screaming. > >>Maybe you should have them consider allowing you access to the hardware >>console (temporarily). > >The system crashed as a result of a power outage. All was well before that. We >had an error code of ACTZ0182. That’s all I told IBM when I made the service >call. What I wanted was for someone from IBM to determine if it was a hardware >or software bug and go from there. At this point, no one knows if it’s an >IOCDS problem or any other for that matter. Unfortunately I did not set this >machine up and know very little about it. I know the zVM and Computer >Associates parts obviously but with matters of the HMC, IOCDS, etc., I know >very little as IBM came in and set all of that up. One guy, ONE guy came in >and set up the HMC, DS6800, installed zVM and because the compiler tapes >weren’t delivered yet, another person from the same department came out and >installed Fortran, PASCAL, etc. Now, these are the people, or someone like >them that ought to be able to determine what’s going on with the system. I’m >1300 miles away and can’t be away from SoCal (I work and live here after all) >on an open ended trip until this gets sorted out though I know this would be a >great learning experience if I could be there for the duration. No one at the >site is an IBMer – they’re all Windows or Linux people who take care of things >like backups and account maintenance although I can do a lot of that via a >link assuming the system is up. This would probably be a great time to have a >remote HMC! Maybe as a result of this problem, the customer will buy one. > >Regarding the system being down for three weeks, there is one fall back and >that’s for the users to come to SoCal and use our legacy machine. At some >point after the z10 gets back on its feet, any updates will be sent back to >OKC and the z10 will be “caught up.” > >>There was an evaluation version of z/VM that was bootable from a DVD >>in the HMC. I would give that a shot. > >I’ll contact the customer and see if they can find this. >Thanks for all of the great posts! >Karl ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
