When I worked for IBM we had people (the product 2nd line, and also some recent grads) install our product (on Windows and Linux). This was an eye opener and we changed the installation process. We also tried a GUI installer for z/OS, but this made the easy bits easier - and didn't handle the difficult bits - such as the RACF definitions. It is no longer supported. There is a common phrase something like if you want to improve a process - do not go down the path of automate and simplify - but instead do simplify then automate.
Whatever solution we have - it has to be do-able unaided by 25 year olds - that is our target audience. Rather than just let off stream, are there any suggestions on things we could do to improve the whole installation process? Colin On Thu, 11 Jul 2024 at 12:53, Seymour J Metz <[email protected]> wrote: > Even when developers have to eat their own dogfood, they may be too > familiar with the product to recognize issues that customers might > encounter. > > Does anybody have access to a pool of untrained testers? IMHO, that's > essential for adequately testing a user interface. > > -- > Shmuel (Seymour J.) Metz > http://mason.gmu.edu/~smetz3 > עַם יִשְׂרָאֵל חַי > נֵ֣צַח יִשְׂרָאֵ֔ל לֹ֥א יְשַׁקֵּ֖ר > > > > ________________________________________ > From: IBM Mainframe Discussion List <[email protected]> on behalf > of Doug Fuerst <[email protected]> > Sent: Thursday, July 11, 2024 7:44 AM > To: [email protected] > Subject: Re: another z/OSMF rant. -- Catch-22 is killing me > > Back when I was an FE, we used to discuss the fact that some components > were so difficult to replace that the designers probably never had to > actually replace them. We always thought that the designers should have > to replace every part we had to replace in the field before the design > was signed off on. Never happened though... > > Doug Fuerst > > ------ Original Message ------ > From "Brian Westerman" <[email protected]> > To [email protected] > Date 7/11/2024 0:32:21 AM > Subject Re: another z/OSMF rant. -- Catch-22 is killing me > > >It just occurred to me that maybe the people who build z/OSMF never > really had to use it to build a production system. Building something that > IPLs is simple. building a production replacement takes some doing and > having someone that might not really "get" the entire process can really > make the process quite hard. > > > >Just a thought. > > > >Brian > > > >---------------------------------------------------------------------- > >For IBM-MAIN subscribe / signoff / archive access instructions, > >send email to [email protected] with the message: INFO IBM-MAIN > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
