On 4/29/21 12:20 PM, Charles Mills wrote:
Agreed all around. I suspect the Windows screen capture is not visible
to or modifiable by the application.
Probably. Yet there are media players which have the ability to thwart
the built in screen shot capability. So there's some limited
interaction. Probably not anything usable.
Yeah, a "grab all" would be nice. For doc purposes, I wish Tom could
do an RTF format copy that would preserve text colors, but they are
easy enough to "fake back" while doing the doc. Vista has a "save
screen to disk" function but I have never used it.
I have enabled the options on XTerm to enable it's XHTML / SVG "Screen
Dump" ability. I really like that.
Yeah, I hate "graphical" screen shots in problem tickets, but what
are you going to do?
Say I need more data. Preferably data that's usable.
The customer is always right, right?
Wrong. The customer is not always right. The trick is getting them to
understand when they are wrong. In my experience, it usually works best
by educating them so that they naturally come to the conclusion that
they are, or were, wrong. But that takes effort. Sometimes a LOT of
effort.
It's often hard enough to get anything out of them:
Customer: it blew up.
Us: what was the error message?
Customer: I don't know, something about an error occurred.
Us: Please send us the listing.
Customer: Oh, we already purged the output. When are you going to
have a fix for us?
I can't fix something without details to identify it.
This old aviation joke comes to mind.
Pilot: Something loose in cockpit.
Maintenance: Something tightened in cockpit.
If you don't provide sufficient details, you get whatever I want to fix.
--
Grant. . . .
unix || die
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