Hello, One of IBM's data centers experienced a cascade failure today, which caused our document service, IBMLink, and other systems to drop offline. While some systems such as IBMLink experienced a shorter duration offline, the document service was offline for a more substantial period of time. It was unfortunate coincidence that this service went offline shortly after notice was sent to Passport Advantage clients (referenced in another message in this thread) that contained a link to a document hosted in this data center.
It is worth noting, however, that IBM Service Request (SR) itself, was online throughout this entire event. It will also be online this weekend while IBMLink may be down for scheduled maintenance (SR does not require downtime to perform maintenance). Please consider bookmarking SR for use when IBMLink is unavailable. SR can be directly reached at: http://www.ibm.com/support/servicerequest/ Out of an abundance of caution related to a security flaw discovered recently, SR now requires direct authentication of all sessions until it can board with ibm.com's single sign-on solution later this year. I understand this redundant authentication step is very inconvenient and apologize on behalf of IBM as we ensure the safety of your transactions. Thank you, Christian Gilmore IBM Senior Technical Staff Member On 5/17/2012 9:28 AM, Mary Anne Matyaz wrote: > There might be another ramification. It seems that all of the docview's that > come on a google now, the links > are broken. For example, if you google IBM DOCVIEW, the hits that show up, > similar to this: > > http://www-01.ibm.com/support/docview.wss?uid=swg21433581 > > get 404's. Another example, google PM60958. Even if you search for PM60958 > from the IBM website, it brings > up the broken link. :( > > I'm assuming the crawlers will update this stuff at some point, hopefully. I > don't know if it's related to > the SR change, I would think it would have had more to do with SIS than ETR, > but it is pretty coincidental. > > Mary Anne > > On 5/16/2012 3:46 AM, Barbara Nitz wrote: > > Given that IBM took away ETR yesterday and has by now forced SR upon the > > mainframe world - do Americans > > coming from servicelink also have to login again to get to their ETRs??? Or > > is this 'privilege' reserved > > for EMEA? > > > > Until ETR was taken away (yesterday morning our time) no extra login from > > Servicelink was required, SR was > > reachable using the normal servicelink login. I consider this an error and > > have opened a ticket. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
