I stopped reading when you said "HP". Ne'er a worse disaster hath been wrought.
My experiences included HP sending the wrong replacement HD (IDE instead of SATA, although of course they knew the machine was SATA-only), then sending TWO SATAs and closing the ticket, so I couldn't have returned the extra had I been so inclined (I did check). And a colleague bought his mother a laser printer, which came missing the driver CD. He opened a ticket, and they sent her the CD -- along with another printer. And, again, no way to return it. At least our experiences were in our favor! Sorry you head to learn about HP the hard way. On Sat, Mar 3, 2012 at 12:16 AM, Robert Prins <[email protected]> wrote: > I hope this doesn't offend anyone, but here's a short story about > customer service... -- zMan -- "I've got a mainframe and I'm not afraid to use it" ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
