Not about messages, but . . . . It's easy to give up when the response is something like the one I received. IBM agreed that I was right, and requested a SHARE requirement for *each* of the IBM programs that did not follow the IBM standard of allowing system managed storage to assign the blocksize.
-----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of W. Kevin Kelley Sent: Friday, November 19, 2010 9:48 PM To: [email protected] Subject: Re: zOS messages.. totally true... almost totally useless On Fri, 19 Nov 2010 18:29:26 -0800, Edward Jaffe <[email protected]> wrote: > >LOL! This has been going on so long that there is even a SHARE requirement from >the 1980s against a similar message produced by this very same "brain dead" >IKJTSOxx parser. > >We came across this a few months ago during a meeting of the SHARE MVS Core >Technologies Project Requirements Committee. We were all pretty astonished. > >I guess IBM refused to take an APAR so the customer was forced to use the >requirements process. A lot of good it did him... > >-- Ed, If you've given up, I can't help. Over the years, I have helped a number of customers get changes made to messages (primarily for automation purposes). This was done by the customer opening a formal complaint. Saying a message is useless is a non-starter; stating that it lacks sufficient information to identify the problem it is reporting and that it causes a great deal of manual effort to be expended by precious system programming resource is a much better way to describe the problem that the message causes. Fixing a problem like this is going to be a business decision; you need to describe the problem the message is causing in terms of the business impact that it has on a customer. Lost productivity, lost time, etc. W. Kevin Kelley -- IBM POK Lab -- z/OS Core Technical Development ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
