>Can't blame them that the system has issues every now and then.

 

Sure I can.  

 

75% of downtime:

1 hour before the system goes down someone posts to this group that memcache
is slow.

 

Holidays:

Pick one. If there is a three day weekend there will be downtime. Last thing
my CEO said before leaving Wednesday was "so I'll give you a call about 3pm
when the site goes down?" He missed it by 3 hours, but he called it.

 

Uptime Reporting runs on the same infrastructure:

Who's brilliant idea was that? See my previous post on "Downtime is only
counted if you experience it alone"

 

You know how I heard about my downtime? RackSpace Called me. They were
monitoring one of my domains that is proxied through Appengine.  And they
called to tell me I was down. On Thanksgiving, using a person who spoke
native English, who was sitting in Texas.  You know what that client spends
on RackSpace a month? About $115. 

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