Hi Marzia,

Thanks for the status update. BTW, if the problem was so severe that
you had to shut down a datacenter and are offering billing credits,
then why does the status page today show no problems?

  http://code.google.com/status/appengine

How bad do things have to get before they are listed on the problem
page? Maybe you could show a finer grained status. The two valued "No
significant issues" vs "Service disruption" does not communicate much.
Maybe you could use a series of emoticons that ranged from ecstatic to
happy, content, sad or suicidal. ;-)

Thanks,
Phil


On Jan 31, 11:28 am, Marzia Niccolai <[email protected]>
wrote:
> Both today and yesterday, there was a networking issue in one of the
> datacenters serving High Replication applications that caused increased
> datastore latency and elevated error rates.  We responded by stopping app
> engine from serving out of the affected datacenter until the problem was
> resolved.
>
> If you have a paid HRD app and you feel the SLA has been violated for your
> app, you can file a request for billing credits 
> here:https://docs.google.com/a/google.com/spreadsheet/formResponse?hl=en_U...
>
> -Marzia
>
>
>
>
>
>
>
> On Tue, Jan 31, 2012 at 9:33 AM, Alexis <[email protected]> wrote:
> > Also get big issues simultaneously with all our apps 10 min ago.
> > Lot of errors, drop in requests/sec while peak of active instances.
>
> >http://code.google.com/status/appengineshowed an "anomaly" for
> > Python, but now it's back to "Elevated" and I guess it'll disappear as
> > usually...
>
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