+1 Waleed's comment on support. $500 per month is way to high.

On Jun 28, 7:12 pm, Waleed Abdulla <[email protected]> wrote:
> Another point is support. Most hosting companies give you phone support if
> you pay $100/month (or less). How come GAE charges $500 per month for it?
> It's understandable not to offer it for free users, or even below a certain
> pay limit. But how about customers who already pay thousands of dollars a
> month in hosting fees? It's totally unreasonable not to include support with
> that. It doesn't make business sense and it alienates your paying customers.
>
> On Tue, Jun 28, 2011 at 12:37 PM, Branko Vukelic <[email protected]>wrote:
>
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> > On Tue, Jun 28, 2011 at 9:00 PM, Will <[email protected]> wrote:
> > > Speaking for myself, I'm paying more than $75 per month right now, and
> > yes,
> > > I will bite the bullet and pay up. But the feeling is totally different.
> > > Before, I stay because I want to; now, I stay because I have to. Think
> > about
> > > Microsoft, they charge ridiculous high amount of dollar for their
> > operating
> > > systems while others offer alternatives for free. Why? Because they think
> > > they can, people will bite the bullet and stay. But when a viable choice
> > > comes, people flee. And now is the beginning of the end of their empire.
> > > Will Google follow the suit?
>
> > Well, that's the thing. It's the "What did you expect?" factor.
>
> > Did we seriously expect that this (otherwise great) platform will be
> > cheap forever? "Look, Google is giving away their own tech, so we can
> > build sites at ridiculously low price!" Not a chance. If you think
> > rationally about it, there was no chance it could have been that way
> > except maybe initially to attract developers and lock them into the
> > platform. Nobody lied to us here. They just never claimed it'd be
> > almost free forever.
>
> > You are aware that there was a preview of the business edition[1]? It
> > lists some of the features that people here were screaming for (SSL on
> > custom domains anyone?). Well, it will come to the 'normal' GAE, but
> > I'm guessing not before the normal GAE _becomes_ the business edition.
>
> > [1]http://code.google.com/appengine/business/
>
> > --
> > Branko Vukelić
> > [email protected]
>
> > Lead Developer
> > Herd Hound (tm) - Travel that doesn't bite
> >www.herdhound.com
>
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