On Thu, 25 Nov 2010 07:43:20 -0500, Jerry <gnupg.u...@seibercom.net> wrote:
>On Thu, 25 Nov 2010 13:03:39 +0100 >Bo Berglund <bo.bergl...@gmail.com> articulated: > >> And I used the WinZip support form to enter two issues, but there is >> absolutely no response! No good support in my view. > >Interesting! > >1) Are you a registered user of WinZIP; i.e. user of the commercial >version. Yes I am, that is why I keep getting the emails offering special deals on upgrades all the time... >2) How long did you wait to receive a response? On a non critical >problem, and this was clearly not critical since you did get the >application installed, 6 -10 days is reasonable. I have submitted >reports to KDE and waited months without any resolution, but that is >another topic. In any case, since this is a holiday season in the USA, >I would reasonably expect a longer period of time on non critical >problems. Well, I'd say it was not more than a few days... >3) Were you attempting to run the self extractor as a privileged user? >I have seen the process die with other self extracting files in similar >cases, although they do usually give some sort of warning message. >Unfortunately, that message window is often behind the main window and >the user never checks for it. simple dismissing the main application >closes the secondary windows thereby leaving the end user clusless as >to the problem. I don't remember now if UAC popped up the acceptance window or not. But I definitely did not right click and select "Run as administrator". >4) I assume you did check the system log files. What error message(s) >were entered? No, I did not. Didn't even occur to me that this would be something one could do. >Do you still have a copy of that self-extracting file that you were >unable to execute. Could you please send it to me. I would like to try >it on one of my systems and see what transpires. The one I downloaded >from the WinZIP site worked fine here. The W7 machine is in the office. It is a new laptop I received in September after my old XP laptop died. It has W7x64 and I am still trying to get used to te differences. Have had a hard time to tweak it into behaving at least similar to my old XP systems... The download is still there.... I could check if the one available directly on their website is the same, though. Is your email a real one? (gnupg.u...@seibercom.net) Seems a bit odd. >One last thing, did you check your SPAM folder. GMail is notorious for >screwing up non-spam mail. I have heard of numerous occasions where >notices from WinZIP get stuck in there until listed the. A simple >"*...@winzip.com" should work. Well, I don't use GMail except for things like mail lists and the like. The request was directed towards my "real" email account. -- Bo Berglund Developer in Sweden _______________________________________________ Gnupg-users mailing list Gnupg-users@gnupg.org http://lists.gnupg.org/mailman/listinfo/gnupg-users
