If you’re willing to make the effort a stack trace will help indicate the function that’s crashing. See https://wiki.gnucash.org/wiki/Stack_Trace#Windows for instructions.
Regards, John Ralls > On Feb 22, 2025, at 14:32, Jugdish <jugd...@gmail.com> wrote: > > I'm on Windows 10 Pro N version 22H2 build 19045.5487. > I just did a fresh install of gnucash-5.10.setup.exe with all default > install settings. > When I try to launch GnuCash now, I see a process appear in Task Manager > called "GnuCash Program File (32bit)" but it only lasts a few seconds then > disappears. > At no point does a window or dialog or any GUI at all appear. > > I have tried to follow debugging instructions at: > - https://wiki.gnucash.org/wiki/Windows_Debugging > - https://wiki.gnucash.org/wiki/Windows#Error_messages.2C_Trace_file > > There are no tracefiles in AppData\Local\Temp. > I have Strawberry Perl installed, but if I run "perl exetype.pl gnucash.exe > console" it doesn't actually do anything different - nothing is output to > the console. > > If I check Event Viewer, I can see a couple events logged showing that > gnucash.exe is crashing: > > > *Error 2025-02-22 13:51:54 Application Error 1000 (100)* >> >> Log Name: Application >> Source: Application Error >> Date: 2025-02-22 13:51:54 >> Event ID: 1000 >> Task Category: (100) >> Level: Error >> Keywords: Classic >> User: N/A >> Description: >> Faulting application name: gnucash.exe, version: 5.10.0.0, time stamp: >> 0x675f466d >> Faulting module name: libgnc-engine.dll, version: 0.0.0.0, time stamp: >> 0x675f4390 >> Exception code: 0xc0000005 >> Fault offset: 0x000980c1 >> Faulting process id: 0x5324 >> Faulting application start time: 0x01db8573fb770834 >> Faulting application path: C:\Program Files (x86)\gnucash\bin\gnucash.exe >> Faulting module path: C:\Program Files (x86)\gnucash\bin\libgnc-engine.dll >> Report Id: a48da1cb-711c-476f-8b7b-4e6147f8f59e >> Faulting package full name: >> Faulting package-relative application ID: > > > *Information 2025-02-22 13:51:57 Windows Error Reporting 1001 None* > >> Log Name: Application >> Source: Windows Error Reporting >> Date: 2025-02-22 13:51:57 >> Event ID: 1001 >> Task Category: None >> Level: Information >> Keywords: Classic >> User: N/A >> Description: >> Fault bucket 1682247521809423635, type 1 >> Event Name: APPCRASH >> Response: Not available >> Cab Id: 0 > > >> Problem signature: >> P1: gnucash.exe >> P2: 5.10.0.0 >> P3: 675f466d >> P4: libgnc-engine.dll >> P5: 0.0.0.0 >> P6: 675f4390 >> P7: c0000005 >> P8: 000980c1 >> P9: >> P10: > > >> Attached files: >> >> \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB70D.tmp.WERInternalMetadata.xml > > >> These files may be available here: >> >> \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_gnucash.exe_eb627d754d12988e94a8991e1eaf9de64f8ff439_43214a3e_736a9ef5-dbec-4742-affb-2b971485ab9a > > >> Analysis symbol: >> Rechecking for solution: 0 >> Report Id: a48da1cb-711c-476f-8b7b-4e6147f8f59e >> Report Status: 268435456 >> Hashed bucket: ba18a4a28cb8dd35b7588b3549bb5d13 >> Cab Guid: 0 > > > Here is the contents of > *C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_gnucash.exe_eb627d754d12988e94a8991e1eaf9de64f8ff439_43214a3e_736a9ef5-dbec-4742-affb-2b971485ab9a\Report.wer:* > >> Version=1 >> EventType=APPCRASH >> EventTime=133847347147198936 >> ReportType=2 >> Consent=1 >> UploadTime=133847347156154019 >> ReportStatus=268435456 >> ReportIdentifier=736a9ef5-dbec-4742-affb-2b971485ab9a >> IntegratorReportIdentifier=a48da1cb-711c-476f-8b7b-4e6147f8f59e >> Wow64Host=34404 >> Wow64Guest=332 >> NsAppName=gnucash.exe >> OriginalFilename=gnucash.exe >> AppSessionGuid=00005324-0002-00b4-3408-77fb7385db01 >> >> TargetAppId=W:0006193755285b8f6aabe6294131d5eb7e5c00000904!0000554a18fa1068453a890fe201ef76a56cff7e2ffd!gnucash.exe >> TargetAppVer=2024//12//15:21:13:17!2caf9b!gnucash.exe >> BootId=4294967295 >> ServiceSplit=41214220 >> TargetAsId=56311 >> IsFatal=1 >> EtwNonCollectReason=1 >> Response.BucketId=ba18a4a28cb8dd35b7588b3549bb5d13 >> Response.BucketTable=1 >> Response.LegacyBucketId=1682247521809423635 >> Response.type=4 >> Sig[0].Name=Application Name >> Sig[0].Value=gnucash.exe >> Sig[1].Name=Application Version >> Sig[1].Value=5.10.0.0 >> Sig[2].Name=Application Timestamp >> Sig[2].Value=675f466d >> Sig[3].Name=Fault Module Name >> Sig[3].Value=libgnc-engine.dll >> Sig[4].Name=Fault Module Version >> Sig[4].Value=0.0.0.0 >> Sig[5].Name=Fault Module Timestamp >> Sig[5].Value=675f4390 >> Sig[6].Name=Exception Code >> Sig[6].Value=c0000005 >> Sig[7].Name=Exception Offset >> Sig[7].Value=000980c1 >> DynamicSig[1].Name=OS Version >> DynamicSig[1].Value=10.0.19045.2.0.0.256.49 >> DynamicSig[2].Name=Locale ID >> DynamicSig[2].Value=1033 >> DynamicSig[22].Name=Additional Information 1 >> DynamicSig[22].Value=af36 >> DynamicSig[23].Name=Additional Information 2 >> DynamicSig[23].Value=af365dda5889ca79ba47701212645c17 >> DynamicSig[24].Name=Additional Information 3 >> DynamicSig[24].Value=a859 >> DynamicSig[25].Name=Additional Information 4 >> DynamicSig[25].Value=a859ce346a6d2750381dddfb728361e2 >> UI[2]=C:\Program Files (x86)\gnucash\bin\gnucash.exe >> LoadedModule[0]=C:\Program Files (x86)\gnucash\bin\gnucash.exe >> LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll >> LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL >> LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll >> LoadedModule[4]=C:\WINDOWS\System32\msvcrt.dll >> LoadedModule[5]=C:\WINDOWS\System32\SHELL32.dll >> LoadedModule[6]=C:\WINDOWS\System32\msvcp_win.dll >> LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll >> LoadedModule[8]=C:\WINDOWS\System32\USER32.dll >> LoadedModule[9]=C:\WINDOWS\System32\win32u.dll >> LoadedModule[10]=C:\Program Files (x86)\gnucash\bin\libguile-2.2-1.dll >> LoadedModule[11]=C:\WINDOWS\System32\GDI32.dll >> LoadedModule[12]=C:\WINDOWS\System32\gdi32full.dll >> LoadedModule[13]=C:\WINDOWS\System32\ADVAPI32.dll >> LoadedModule[14]=C:\Program Files (x86)\gnucash\bin\libboost_locale-mt.dll >> LoadedModule[15]=C:\WINDOWS\System32\sechost.dll >> LoadedModule[16]=C:\WINDOWS\System32\RPCRT4.dll >> LoadedModule[17]=C:\WINDOWS\System32\bcrypt.dll >> LoadedModule[18]=C:\Program Files >> (x86)\gnucash\bin\libboost_program_options-mt.dll >> LoadedModule[19]=C:\WINDOWS\System32\WS2_32.dll >> LoadedModule[20]=C:\Program Files (x86)\gnucash\bin\libgcc_s_dw2-1.dll >> LoadedModule[21]=C:\Program Files (x86)\gnucash\bin\libgio-2.0-0.dll >> LoadedModule[22]=C:\WINDOWS\System32\ole32.dll >> LoadedModule[23]=C:\Program Files (x86)\gnucash\bin\libglib-2.0-0.dll >> LoadedModule[24]=C:\WINDOWS\System32\combase.dll >> LoadedModule[25]=C:\WINDOWS\System32\SHLWAPI.dll >> LoadedModule[26]=C:\Program Files (x86)\gnucash\bin\libgtk-3-0.dll >> LoadedModule[27]=C:\Program Files (x86)\gnucash\bin\libintl-8.dll >> LoadedModule[28]=C:\Program Files (x86)\gnucash\bin\libgc-1.dll >> LoadedModule[29]=C:\Program Files (x86)\gnucash\bin\libstdc++-6.dll >> LoadedModule[30]=C:\WINDOWS\System32\COMDLG32.DLL >> LoadedModule[31]=C:\WINDOWS\System32\shcore.dll >> LoadedModule[32]=C:\WINDOWS\System32\IMM32.DLL >> LoadedModule[33]=C:\Program Files (x86)\gnucash\bin\libgnc-gnome-utils.dll >> LoadedModule[34]=C:\Program Files (x86)\gnucash\bin\libgnc-gnome-search.dll >> LoadedModule[35]=C:\Program Files (x86)\gnucash\bin\libgnc-bi-import.dll >> LoadedModule[36]=C:\Program Files (x86)\gnucash\bin\libgnc-gnome.dll >> LoadedModule[37]=C:\Program Files >> (x86)\gnucash\bin\libgnc-customer-import.dll >> LoadedModule[38]=C:\Program Files (x86)\gnucash\bin\libgnc-csv-export.dll >> LoadedModule[39]=C:\Program Files (x86)\gnucash\bin\libgnc-log-replay.dll >> LoadedModule[40]=C:\Program Files (x86)\gnucash\bin\libgnc-report.dll >> LoadedModule[41]=C:\Program Files (x86)\gnucash\bin\libgnc-app-utils.dll >> LoadedModule[42]=C:\Program Files (x86)\gnucash\bin\libgnc-expressions.dll >> LoadedModule[43]=C:\Program Files (x86)\gnucash\bin\libgnc-core-utils.dll >> LoadedModule[44]=C:\Program Files (x86)\gnucash\bin\libgnc-engine.dll >> LoadedModule[45]=C:\Program Files (x86)\gnucash\bin\libgnc-qif-import.dll >> LoadedModule[46]=C:\Program Files (x86)\gnucash\bin\libboost_thread-mt.dll >> LoadedModule[47]=C:\Program Files >> (x86)\gnucash\bin\libgnc-register-gnome.dll >> LoadedModule[48]=C:\Program Files (x86)\gnucash\bin\libiconv-2.dll >> LoadedModule[49]=C:\Program Files (x86)\gnucash\bin\libicuuc74.dll >> LoadedModule[50]=C:\Program Files (x86)\gnucash\bin\libicuin74.dll >> LoadedModule[51]=C:\Program Files (x86)\gnucash\bin\libffi-8.dll >> LoadedModule[52]=C:\Program Files (x86)\gnucash\bin\libgmp-10.dll >> LoadedModule[53]=C:\Program Files (x86)\gnucash\bin\libltdl-7.dll >> LoadedModule[54]=C:\Program Files (x86)\gnucash\bin\libwinpthread-1.dll >> LoadedModule[55]=C:\Program Files (x86)\gnucash\bin\libunistring-5.dll >> LoadedModule[56]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL >> LoadedModule[57]=C:\Program Files (x86)\gnucash\bin\libpcre2-8-0.dll >> LoadedModule[58]=C:\Program Files (x86)\gnucash\bin\zlib1.dll >> LoadedModule[59]=C:\Program Files (x86)\gnucash\bin\libgmodule-2.0-0.dll >> LoadedModule[60]=C:\Program Files (x86)\gnucash\bin\libgobject-2.0-0.dll >> >> LoadedModule[61]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.4355_none_a865f0c28672571c\COMCTL32.dll >> LoadedModule[62]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV >> LoadedModule[63]=C:\Program Files (x86)\gnucash\bin\libatk-1.0-0.dll >> LoadedModule[64]=C:\Program Files (x86)\gnucash\bin\libcairo-gobject-2.dll >> LoadedModule[65]=C:\WINDOWS\SYSTEM32\DNSAPI.dll >> LoadedModule[66]=C:\Program Files (x86)\gnucash\bin\libcairo-2.dll >> LoadedModule[67]=C:\Program Files (x86)\gnucash\bin\libepoxy-0.dll >> LoadedModule[68]=C:\Program Files (x86)\gnucash\bin\libfribidi-0.dll >> LoadedModule[69]=C:\Program Files (x86)\gnucash\bin\libgdk_pixbuf-2.0-0.dll >> LoadedModule[70]=C:\Program Files (x86)\gnucash\bin\libharfbuzz-0.dll >> LoadedModule[71]=C:\WINDOWS\System32\USP10.dll >> LoadedModule[72]=C:\Program Files (x86)\gnucash\bin\libpango-1.0-0.dll >> LoadedModule[73]=C:\Program Files (x86)\gnucash\bin\libpangocairo-1.0-0.dll >> LoadedModule[74]=C:\Program Files (x86)\gnucash\bin\libpangowin32-1.0-0.dll >> LoadedModule[75]=C:\Program Files (x86)\gnucash\bin\libgdk-3-0.dll >> LoadedModule[76]=C:\WINDOWS\System32\SETUPAPI.dll >> LoadedModule[77]=C:\WINDOWS\System32\cfgmgr32.dll >> LoadedModule[78]=C:\Program Files (x86)\gnucash\bin\libgnucash-guile.dll >> LoadedModule[79]=C:\Program Files (x86)\gnucash\bin\libxml2-2.dll >> LoadedModule[80]=C:\Program Files (x86)\gnucash\bin\libgnc-module.dll >> LoadedModule[81]=C:\Program Files (x86)\gnucash\bin\libgnc-csv-import.dll >> LoadedModule[82]=C:\Program Files (x86)\gnucash\bin\libsystre-0.dll >> LoadedModule[83]=C:\Program Files >> (x86)\gnucash\bin\libgnc-backend-xml-utils.dll >> LoadedModule[84]=C:\Program Files (x86)\gnucash\bin\libgnc-locale-tax.dll >> LoadedModule[85]=C:\Program Files (x86)\gnucash\bin\libsecret-1-0.dll >> LoadedModule[86]=C:\Program Files >> (x86)\gnucash\bin\libboost_filesystem-mt.dll >> LoadedModule[87]=C:\WINDOWS\SYSTEM32\hhctrl.ocx >> LoadedModule[88]=C:\WINDOWS\System32\OLEAUT32.dll >> LoadedModule[89]=C:\WINDOWS\SYSTEM32\WSOCK32.DLL >> LoadedModule[90]=C:\Program Files (x86)\gnucash\bin\libgnc-html.dll >> LoadedModule[91]=C:\Program Files >> (x86)\gnucash\bin\libgnc-register-core.dll >> LoadedModule[92]=C:\Program Files (x86)\gnucash\bin\libfontconfig-1.dll >> LoadedModule[93]=C:\Program Files (x86)\gnucash\bin\libfreetype-6.dll >> LoadedModule[94]=C:\Program Files (x86)\gnucash\bin\libpixman-1-0.dll >> LoadedModule[95]=C:\Program Files (x86)\gnucash\bin\libpng16-16.dll >> >> LoadedModule[96]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.5369_none_d9518ab7e1044dec\gdiplus.dll >> LoadedModule[97]=C:\Program Files (x86)\gnucash\bin\libgraphite2.dll >> LoadedModule[98]=C:\Program Files (x86)\gnucash\bin\libthai-0.dll >> LoadedModule[99]=C:\Program Files (x86)\gnucash\bin\libpangoft2-1.0-0.dll >> LoadedModule[100]=C:\Program Files (x86)\gnucash\bin\libicudt74.dll >> LoadedModule[101]=C:\WINDOWS\SYSTEM32\DWrite.dll >> LoadedModule[102]=C:\WINDOWS\SYSTEM32\MSIMG32.DLL >> LoadedModule[103]=C:\WINDOWS\SYSTEM32\dwmapi.dll >> LoadedModule[104]=C:\WINDOWS\SYSTEM32\hid.dll >> LoadedModule[105]=C:\WINDOWS\SYSTEM32\WINMM.DLL >> LoadedModule[106]=C:\Program Files (x86)\gnucash\bin\liblzma-5.dll >> LoadedModule[107]=C:\Program Files (x86)\gnucash\bin\libtre-5.dll >> >> LoadedModule[108]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.4355_none_c0dc01d438beab35\COMCTL32.dll >> LoadedModule[109]=C:\Program Files (x86)\gnucash\bin\libgnc-ledger-core.dll >> LoadedModule[110]=C:\Program Files (x86)\gnucash\bin\libexpat-1.dll >> LoadedModule[111]=C:\Program Files (x86)\gnucash\bin\libbz2-1.dll >> LoadedModule[112]=C:\Program Files (x86)\gnucash\bin\libbrotlidec.dll >> LoadedModule[113]=C:\Program Files (x86)\gnucash\bin\libdatrie-1.dll >> LoadedModule[114]=C:\Program Files (x86)\gnucash\bin\libbrotlicommon.dll >> LoadedModule[115]=C:\Program Files >> (x86)\gnucash\bin\libgnc-generic-import.dll >> LoadedModule[116]=C:\Program Files (x86)\gnucash\bin\libgcrypt-20.dll >> LoadedModule[117]=C:\Program Files (x86)\gnucash\bin\libwebkitgtk-3.0-0.dll >> LoadedModule[118]=C:\Program Files (x86)\gnucash\bin\libharfbuzz-icu-0.dll >> LoadedModule[119]=C:\Program Files (x86)\gnucash\bin\libgpg-error-0.dll >> LoadedModule[120]=C:\Program Files (x86)\gnucash\bin\libjpeg-8.dll >> LoadedModule[121]=C:\WINDOWS\SYSTEM32\VERSION.dll >> LoadedModule[122]=C:\Program Files (x86)\gnucash\bin\libsqlite3-0.dll >> LoadedModule[123]=C:\Program Files (x86)\gnucash\bin\libsoup-2.4-1.dll >> LoadedModule[124]=C:\Program Files (x86)\gnucash\bin\libwebp-7.dll >> LoadedModule[125]=C:\Program Files (x86)\gnucash\bin\libxslt-1.dll >> LoadedModule[126]=C:\Program Files (x86)\gnucash\bin\libpsl-5.dll >> LoadedModule[127]=C:\Program Files (x86)\gnucash\bin\libsharpyuv-0.dll >> LoadedModule[128]=C:\Program Files >> (x86)\gnucash\bin\libjavascriptcoregtk-3.0-0.dll >> LoadedModule[129]=C:\Program Files (x86)\gnucash\bin\libidn2-0.dll >> LoadedModule[130]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL >> LoadedModule[131]=C:\WINDOWS\System32\bcryptPrimitives.dll >> LoadedModule[132]=C:\WINDOWS\System32\NSI.dll >> State[0].Key=Transport.DoneStage1 >> State[0].Value=1 >> OsInfo[0].Key=vermaj >> OsInfo[0].Value=10 >> OsInfo[1].Key=vermin >> OsInfo[1].Value=0 >> OsInfo[2].Key=verbld >> OsInfo[2].Value=19045 >> OsInfo[3].Key=ubr >> OsInfo[3].Value=5487 >> OsInfo[4].Key=versp >> OsInfo[4].Value=0 >> OsInfo[5].Key=arch >> OsInfo[5].Value=9 >> OsInfo[6].Key=lcid >> OsInfo[6].Value=1033 >> OsInfo[7].Key=geoid >> OsInfo[7].Value=244 >> OsInfo[8].Key=sku >> OsInfo[8].Value=49 >> OsInfo[9].Key=domain >> OsInfo[9].Value=0 >> OsInfo[10].Key=prodsuite >> OsInfo[10].Value=256 >> OsInfo[11].Key=ntprodtype >> OsInfo[11].Value=1 >> OsInfo[12].Key=platid >> OsInfo[12].Value=10 >> OsInfo[13].Key=sr >> OsInfo[13].Value=0 >> OsInfo[14].Key=tmsi >> OsInfo[14].Value=223076012 >> OsInfo[15].Key=osinsty >> OsInfo[15].Value=3 >> OsInfo[16].Key=iever >> OsInfo[16].Value=11.3636.19041.0-11.0.1000 >> OsInfo[17].Key=portos >> OsInfo[17].Value=0 >> OsInfo[18].Key=ram >> OsInfo[18].Value=16286 >> OsInfo[19].Key=svolsz >> OsInfo[19].Value=238 >> OsInfo[20].Key=wimbt >> OsInfo[20].Value=0 >> OsInfo[21].Key=blddt >> OsInfo[21].Value=191206 >> OsInfo[22].Key=bldtm >> OsInfo[22].Value=1406 >> OsInfo[23].Key=bldbrch >> OsInfo[23].Value=vb_release >> OsInfo[24].Key=bldchk >> OsInfo[24].Value=0 >> OsInfo[25].Key=wpvermaj >> OsInfo[25].Value=0 >> OsInfo[26].Key=wpvermin >> OsInfo[26].Value=0 >> OsInfo[27].Key=wpbuildmaj >> OsInfo[27].Value=0 >> OsInfo[28].Key=wpbuildmin >> OsInfo[28].Value=0 >> OsInfo[29].Key=osver >> OsInfo[29].Value=10.0.19041.5487.amd64fre.vb_release.191206-1406 >> OsInfo[31].Key=edition >> OsInfo[31].Value=ProfessionalN >> OsInfo[32].Key=ring >> OsInfo[33].Key=expid >> OsInfo[34].Key=fconid >> OsInfo[35].Key=containerid >> OsInfo[36].Key=containertype >> OsInfo[37].Key=edu >> OsInfo[37].Value=0 >> FriendlyEventName=Stopped working >> ConsentKey=APPCRASH >> AppName=GnuCash Program File >> AppPath=C:\Program Files (x86)\gnucash\bin\gnucash.exe >> NsPartner=windows >> NsGroup=windows8 >> > > Happy to provide any further details if it would help to troubleshoot. Many > thanks! > > -Jugdish > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
