Ron,

SInce your problem seems to originate from importing data, it may help
to fix that problem first if possible.  What form is the data you ar
importing in(OFX, CSV. etc) . It sounds as though your problem was with
matching the records of the same transaction in import of our checking
account and credit account data.  There are two separate steps in the
import matcher, identifying transactions which may already exist in
your data file and the assignment of the account for the second entry
for the transaction being imported.  It pays to check that the import
matcher has correctly or not matched to existing transactions before
completing the import. You can fine tune the data matching procedure
which has two windows in the user preferences Edit->Preferences-
>Import. There is a 4 day window within which transactions with dates
within that window are assigned a high probability of a match and a 14
day window where if the matching dates are outside the window the match
is assigned a low probability.  The probability of a match also depends
on how well other data for the transactions match. I have had problems
in the past particularly with mismatching dates on regular transactions
if they repeat  within the 14 day window or if they are outside the
window but the other data matches extremely well. Dates on hand entered
data can sometimes also differ considerably from when the bank records
for the transaction depending on how quickly the transaction is cleared
by the bank. Electronic clearance has reduced a lot of these problems.
 Sometimes changing these date thresholds carefully can eliminate
problems if you have clearly identified date matching difficulties.  

I have also found that importing the checking/bank accout record for a
given month  before importing the credit account data usually works
better and then reconciling both accounts once the data for eachof them
 has been imported for that month.  In the import matching process you
can examine the possible matches the program has assigned and override
the programs choices. It is usually only payments made from the
checking account to the credit card that have to be matched along with
any transactions manually entered before importing

Try to identify whether  the importing problem is importing data which
should have been matched to existing transactions resulting in
duplicated transactions or whether transactions which should have been
imported are being rejected resulting in missing transactions for a
given account.

David Cousens

On Tue, 2024-09-17 at 12:12 -0400, Ronald Solomon wrote:
> I am using gnucash 5.6 I entered my credit cards by hand, I could not
> get
> the import to work consistently, I entered them a month at a time
> then
> balanced them with the statement and reconciled each month.
> I then entered my checking account. in the same fashion, each month
> is
> balanced and reconciled. I got this month's credit card statement and
> went
> to enter when I saw the credit card account ending total was wrong, I
> pulled up the old statement and I pulled up the statements back to
> the 1st
> of the year and it was wrong back to January. That was the problem I
> was having with importing I would have a balanced and reconciled
> account,
> and the import would go back and change figures taking forever to
> fix. At
> first glance it appears some if not all of my deposits are missing.
> Is this a bug? or am I doing the entering in the wrong order credit
> cards
> then checking information.
> 

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