No, you're not seeing the entire transaction in the view you are using, so you think you need to enter both splits as separate lines. That's not how GnuCash works by default and had you read the manual, you'd know this.

If you want to see both splits in a simple transaction, you need to use View > Transaction Journal.

How about trying that and then get back to us.

Regards,
Adrien

On 2/7/24 12:40 PM, accounting Billing wrote:
I think this is a technical difficulty. Because none of the transactions
are showing at all.

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