You sent this to wrong email
Sent from myMail for iOS Tuesday, December 15, 2020, 1:47 PM -0500 from Adrien Monteleone <adrien.montele...@lusfiber.net>: >Unless you posted invoices for the rest of the year, you should not have >issued a credit note. > >I just did a test book with the following transactions: > >1. Annual pre-payment for 1 year @ $1200 (assuming $100/month) >2. Invoice for Dues on 1/31/20 posted. >3. Applied a portion of pre-payment to invoice of 1/31/20 ($1100 >pre-payment remaining) >4. Invoice for Dues on 2/28/20 posted. >5. Applied a portion of pre-payment to invoice of 2/28/20 ($1000 >pre-payment remaining) >6. Invoice for Dues on 3/31/20 posted. >7. Applied a portion of pre-payment to invoice of 3/31/20 ($900 >pre-payment remaining) > >At this point the Customer has a credit of $900. There is no need to >issue a credit note. (they have not been 'invoiced' for dues not yet >paid, but the opposite) > >So an 8th transaction would be in order: > >8. Refund of $900. > >Do this using 'Business > Customer > Process Payment' for the date you >issued the refund; select the Pre-payment line (there should be no >invoices still visible to select) and make sure the 'Payment' box shows >"0.00" and the 'Refund' box shows the remaining amount of their >pre-payment that you are refunding. (that should happen by default when >you select the pre-payment line) Be sure to select the proper asset >account from which you are issuing the refund. (Checking, Cash, etc.) > >Re-load or re-run the applicable Customer Report to verify the Totals. >Also note you can now show 'links' to relevant documents under Options > >Display. I prefer 'detailed' but use whatever you find best. Showing >links will make it clear what payments applied to which invoices. > >Regards, >Adrien > >On 12/12/20 2:56 PM, Don Earnhardt wrote: >> I am really struggling with this. Creating and paying a Credit Note does >> indeed reduce the income appropriately. However, the Customer Report shows >> a Totals increase instead of a reduction. Here is my situation. I use >> GnuCash to manage income and expenses for a non-profit organization >> (actually a community band). Our members pay monthly dues, and frequently >> people pay quarterly, semi-annually, and even annually. Therefore several >> people paid in advance at the beginning of the year. Now that COVID has >> prevented us from meeting since the end of March, I would like to refund the >> dues over payments to those members who have paid in advance (beyond the >> first quarter). >> >> At the end of each quarter, I print Customer Reports for each member to show >> how much they have paid. I create and Pay Invoices to show their payments on >> the Customer Report. The statements accumulate so that the last one of the >> year shows everything that was paid for the year. I would like for the >> refunded payments to reduce the Totals at the bottom of the Customer Report, >> but instead the refunds look like additional payments, increasing the Total, >> instead of Reducing them. What can I do to show the refunds correctly? > >_______________________________________________ >gnucash-user mailing list >gnucash-user@gnucash.org >To update your subscription preferences or to unsubscribe: >https://lists.gnucash.org/mailman/listinfo/gnucash-user >If you are using Nabble or Gmane, please see >https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >----- >Please remember to CC this list on all your replies. >You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
