I am really struggling with this. Creating and paying a Credit Note does indeed reduce the income appropriately. However, the Customer Report shows a Totals increase instead of a reduction. Here is my situation. I use GnuCash to manage income and expenses for a non-profit organization (actually a community band). Our members pay monthly dues, and frequently people pay quarterly, semi-annually, and even annually. Therefore several people paid in advance at the beginning of the year. Now that COVID has prevented us from meeting since the end of March, I would like to refund the dues over payments to those members who have paid in advance (beyond the first quarter).
At the end of each quarter, I print Customer Reports for each member to show how much they have paid. I create and Pay Invoices to show their payments on the Customer Report. The statements accumulate so that the last one of the year shows everything that was paid for the year. I would like for the refunded payments to reduce the Totals at the bottom of the Customer Report, but instead the refunds look like additional payments, increasing the Total, instead of Reducing them. What can I do to show the refunds correctly? -- Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
