Thankyou!  I obviously have a lot to learn about accounting still! I'll have a play with this to see if it fixes my issues.  It seems to from a quick test data file I created.  On your other point, under Equity I created an account structure as follows:

Equity
    Owner's equity
        Owner's deposits
        Owner's withdrawals

to try and capture the fact that I've been using personal money injections to make purchases while I'm starting up my business.  So the screenshot I sent through shows me using personal money to pay for a cellphone charge.  Is there a better way of accounting to capture this?

On 1/04/20 11:41 pm, Christopher Lam wrote:
Bingo. Everything is wrong about it :) You should probably input this purchase from the bank account or credit card that you used to pay for it. It should be similar to:

image.png


On Wed, 1 Apr 2020 at 10:30, JV <jal...@hotmail.com <mailto:jal...@hotmail.com>> wrote:

    I've attached a screenshot which shows the purchase data of a
    typical expense entry.  Please let me know if I've entered the
    data in the wrong columns.

    On 1/04/20 11:06 pm, Christopher Lam wrote:
    Please remember to cc the mailing list for all replies.

    Now we've established you are on credit-accounts, the amounts
    showing negative means you have likely entered the GST on
    Purchase data incorrectly.

    On Wed, 1 Apr 2020 at 09:58, JV <jal...@hotmail.com
    <mailto:jal...@hotmail.com>> wrote:

        Thanks for your help.  I wasn't aware of the
        Preferences>Accounts>Reverse Balanced Accounts feature but
        you're right - that was my setting.  I still don't understand
        why GNUCash is handling the values the way it is. I've pretty
        much got the structure you suggested:

        GST [Liability]
        GST:Collected on Sales [Liability]
        GST:Paid on Purchases [Asset]
        GST:Paid to IRD [Asset]

        Except that I figure that the GST I've paid to the tax
        department (IRD) so far should be an asset (please correct me
        if I'm wrong).  But for some reason whatever I change the
        account type to for these values (liability or asset), it
        doesn't seem to affect the top-level account sum total at all.

        On 1/04/20 10:31 pm, Christopher Lam wrote:
        Hi

        (Screenshot containing private data snipped)

        The first rule here is that support emails are always public
        because others may want to help.

        It seems you have set the Preferences > Accounts > Reverse
        Balanced accounts to 'Credit accounts' which is fine.

        It also seems that the GST Paid and GST Returns filed are
        negative -- depending on the preference above, this may be
        fine; but the parent account adding the values as described
        would suggest that they may be incorrect account type.

        It seems your GST Sales > GST Purchases, so, I'd suggest the
        following structure, with top-level GST account:

        GST [Liability]
        GST:Collected on Sales [Liability]
        GST:Paid on Purchases [Asset]
        GST:Paid to IRD [Liability]

        Thus all values would usually be positive with 'credit
        accounts' reversal option.

        You can also try the "Income & GST Statement" report to
        assist with your periodic filing.

        On Wed, 1 Apr 2020 at 09:02, JV <jal...@hotmail.com
        <mailto:jal...@hotmail.com>> wrote:

            That would be great!  Sorry, I'm also new to these
            support mailing lists
            so please let me know if I'm meant to be looking for
            support elsewhere
            or in a different format.

            I've attached a screenshot to give you some insight.  I
            don't understand
            why it's adding up the absolute values of the GST
            figures rather than
            giving the assets (GST paid & GST returns filed) a
            positive value and
            liabilities (GST collected) a negative value. The 'GST
            payable to IRD'
            in my mind should be GST collected minus GST paid minus
            GST returns
            filed.  Thanks for much for your help - it's starting to
            do my head in!

            On 1/04/20 9:45 pm, Christopher Lam wrote:
            > Maybe you can share your account structure or a data
            file with sample data,
            > and we can try make it work? The documentation is
            still behind the
            > reporting capability.
            >
            > On Wed, 1 Apr 2020, 4:08 pm Jacob Verbeek,
            <jacobv.consulta...@gmail.com
            <mailto:jacobv.consulta...@gmail.com>>
            > wrote:
            >
            >> Hi,
            >> I'm a new user of GNUCash for my fledgling consulting
            business.  I love
            >> the program but can just not get GST to work the way
            I want to (New
            >> Zealand).  I've read all the documentation I can find
            on it. I've gone
            >> with the 3-account system but GNUCash seems to just
            add up the absolute
            >> value of the numbers I enter into each category,
            disregarding whether
            >> they have a positive or negative value; changing the
            account type to
            >> asset/liability doesn't seem to make any difference. 
            It's probably
            >> something really simple and dumb but I just can't
            seem to fix it.  How
            >> do I go about getting some support to resolve this issue?
            >>
            >> Much appreciated,
            >>
            >> JACOB
            >>
            >> 022 0264943
            >> jacobv.consulta...@gmail.comm
            <mailto:jacobv.consulta...@gmail.comm>
            >> www.about.me/jacobverbeek
            <http://www.about.me/jacobverbeek>
            >>
            >> _______________________________________________
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