Hi: Thank you for the response. I am using version 2.6.15 I downloaded from gnucash website, but have not done any updates. I am using Windows 10 on a PC, not a mobile version. Gnucash closes when I hit the final step of the csv import, and then I get an error message about the file being in use when I re-open. I have gotten it to work once or twice, but not consistently, so I am confident it is user error. I was just hoping for some step-by-step instructions so I can get it to work consistently. Thank you
Best Regards, Jane Knichel Aldea 201-725-3507 On Mon, Jan 27, 2020 at 12:36 PM Tommy Trussell <tommy.truss...@gmail.com> wrote: > On Mon, Jan 27, 2020 at 3:18 AM <jkal...@gmail.com> wrote: > >> I am no longer able to download one of my credit card statements in QFX >> format, but every time I try to import a csv file, the system crashes. >> Where can I find proper instructions on how to get the csv import to >> work? >> > ... > >> >> Jane Knichel Aldea >> > ... > >> Sent from [1]Mail for Windows 10 >> >> References >> >> 1. https://go.microsoft.com/fwlink/?LinkId=550986 >> > > Greetings! > > I assume based upon the footer of your message you're using GnuCash on > Windows. > > What version of GnuCash are you using? Where did you get it? The best way > is to follow the download links from http://gnucash.org/ (There are some > "derivative" versions such as the "Portable Apps" versions, so if you're > using those it might be an important distinction.) The current stable > released version is 3.8. > > What do you mean by "the system crashes"? Do you see an error message? > Does your screen turn a lovely shade of blue? (Hopefully I'm being silly > there; I don't run Windows so I don't know if recent versions ever crash > and make a "blue screen" anymore.) > > As noted below, please copy your response to the list so folks who know > more than I > > >> ----- >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. >> > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
