Tom,

Be sure to direct your messages to the Gnucash user list.  Usually reply
all works, but sometimes you need to manually add the address from the
footer of the message.

I am not sure how to help you myself, but others will be able to help after
they know which version of Gnucash you upgraded from, ie the last version
that actually worked.

David C

On Mon, Jan 7, 2019, 6:38 PM Tom Murphy <tommurp...@gmail.com wrote:

> I opened an earlier file OK, I’ll just have to re-enter the latest
> transactions.
>
> I am not sure how the data is stored, in what format, I always thought it
> was Excel, But I really don’t know.
>
> I am using Windows 10, home.
>
>
>
> Thx Tom.
>
>
>
> *From:* David Carlson [mailto:david.carlson....@gmail.com]
> *Sent:* Monday, January 7, 2019 3:01 PM
> *To:* Tom Murphy
> *Cc:* Gnucash Users
> *Subject:* Re: [GNC] ERROR MESSAGE - NO SUITABLE BACKEND FOUND
>
>
>
> That normally means that your data is in a database format but GnuCash
> does not have the correct tools to open it.  This can happen after an
> update.
>
>
>
> Alas, I do not use a database format but I do know that there are
> differences depending on which operating system you are using.  Let us know
> which OS you are using.
>
>
>
> David C
>
>
>
> On Mon, Jan 7, 2019 at 4:52 PM Tom Murphy <tommurp...@gmail.com> wrote:
>
> After updating to version 3.4 my file won't open and I get an error message
> "no suitable backed was found for my account"
>
>
>
> I don't know what this means and help is non-existent.
>
>
>
> Does anyone know what this means?
>
>
>
>
>
> Tom Murphy
>
> NT Designs
>
> tommurp...@gmail.com
>
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