Will do. Yes, that would be simpler, but the sun is more likely to rise in the western sky tomorrow morning. I will have to represent her here in the hope of finding a solution and installing GnuCash successfully on her Mac.
Thanks, Jules On Mon, Dec 3, 2018 at 12:07 AM John Ralls <jra...@ceridwen.fremont.ca.us> wrote: > Please remember to copy the list on all replies. > > Perhaps it would be simpler if your wife joined the list? > > Regards, > John Ralls > > > On Dec 3, 2018, at 3:49 PM, Jules Levinson <juleslevin...@comcast.net> > wrote: > > John, > > I will relay this information to my wife. I don't know what version of the > MacOS is running on her computer. I'll ask. > > Many thanks, > > Jules > > On Sun, Dec 2, 2018 at 5:10 PM John Ralls <jra...@ceridwen.fremont.ca.us> > wrote: > >> >> >> > On Dec 3, 2018, at 2:17 AM, Jules Levinson <juleslevin...@comcast.net> >> wrote: >> > >> > I have used GnuCash for many years, but only on Windows. My wife has >> > decided to give GnuCash a try. She uses a Mac. I've never used one. >> > >> > She downloaded the current *.dmg file from the website and then did >> > whatever one does on a Mac to install an application. Several times. >> Many >> > times. Installation failed, always in the same way, leaving her with, at >> > best, an icon for GnuCash but unable to open the program. Unfamiliar >> with >> > the Mac, I am unable to help her. I hope someone on this list will be >> able >> > to assist me to assist her. >> > >> > In search of information, I stumbled across a few forums and queries. >> One >> > resembled her experience closely: >> > >> > "The installation process appears to go normally, there's the usual >> warning >> > about 'Opening' a file downloaded from the internet and the GNUCash >> icon is >> > seen 'bouncing' up & down on the lower docking bar, but after you >> 'click' >> > Open the GNUCash icon disappears and the installation process halts - >> > nothing! No GNUCash. I've tried several fresh downloads and repeated the >> > same installation process without success." >> > >> > I read this to her. She replied, "That is what is happening on my >> computer." >> > >> > Thanks for whatever help you can offer us. >> >> There’s no “installation process” beyond dragging GnuCash from the dmg to >> somewhere on disk. The first time you launch a program, MacOS runs some >> checks on it before starting it. Several users have reported that that >> process fails to start GnuCash after completing its checks and that if one >> simply double-clicks the GnuCash icon again it starts normally. >> >> However, there are also a couple of Gtk bugs affecting GnuCash-3.3. What >> version of MacOS is she running, and if it’s 10.14 “Mojave” is she using >> Dark Mode? >> >> Regards, >> John Ralls >> >> > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
