Please remember to copy the list on all replies. Perhaps it would be simpler if your wife joined the list?
Regards, John Ralls > On Dec 3, 2018, at 3:49 PM, Jules Levinson <juleslevin...@comcast.net> wrote: > > John, > > I will relay this information to my wife. I don't know what version of the > MacOS is running on her computer. I'll ask. > > Many thanks, > > Jules > > On Sun, Dec 2, 2018 at 5:10 PM John Ralls <jra...@ceridwen.fremont.ca.us > <mailto:jra...@ceridwen.fremont.ca.us>> wrote: > > > > On Dec 3, 2018, at 2:17 AM, Jules Levinson <juleslevin...@comcast.net > > <mailto:juleslevin...@comcast.net>> wrote: > > > > I have used GnuCash for many years, but only on Windows. My wife has > > decided to give GnuCash a try. She uses a Mac. I've never used one. > > > > She downloaded the current *.dmg file from the website and then did > > whatever one does on a Mac to install an application. Several times. Many > > times. Installation failed, always in the same way, leaving her with, at > > best, an icon for GnuCash but unable to open the program. Unfamiliar with > > the Mac, I am unable to help her. I hope someone on this list will be able > > to assist me to assist her. > > > > In search of information, I stumbled across a few forums and queries. One > > resembled her experience closely: > > > > "The installation process appears to go normally, there's the usual warning > > about 'Opening' a file downloaded from the internet and the GNUCash icon is > > seen 'bouncing' up & down on the lower docking bar, but after you 'click' > > Open the GNUCash icon disappears and the installation process halts - > > nothing! No GNUCash. I've tried several fresh downloads and repeated the > > same installation process without success." > > > > I read this to her. She replied, "That is what is happening on my computer." > > > > Thanks for whatever help you can offer us. > > There’s no “installation process” beyond dragging GnuCash from the dmg to > somewhere on disk. The first time you launch a program, MacOS runs some > checks on it before starting it. Several users have reported that that > process fails to start GnuCash after completing its checks and that if one > simply double-clicks the GnuCash icon again it starts normally. > > However, there are also a couple of Gtk bugs affecting GnuCash-3.3. What > version of MacOS is she running, and if it’s 10.14 “Mojave” is she using Dark > Mode? > > Regards, > John Ralls > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
