I have a customer who ended the last fiscal year (school year) with a zero balance owed but still shows owing $1500 in the customer overview but her statement shows zero balance. I use the customer overview to manage overdue accounts by sorting according to the balance due. In her case it should be zero but isn't. If I give her a credit note the customer overview will show the correct amount but the statement will be off by the same amount. She paid ahead last year and I posted the total amount she paid against the invoice due at that time leaving a balance in her favor. I paid each following invoice with the credit balance. In every other case this works perfectly.
I can't find where the error is or how to correct it. If I can't figure out how to correct it, one option is to deactivate her customer account attached to last year's invoices and create a new account for her and start all over this year. What think ye? Thanks for the help, Roger _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
