Hi,
You can associate a ticket template to a profil, an entity or a ticket
category.
For ticket created by email, you must create a rule (ticket created by
email) for affect ticket in the correct entity.
After you create a business rule to affect the SLA.
Regards,
Yllen
Le 12/05/2016 22:46, Piotr Adamcio a écrit :
Hello Dev Team,
We're facing problems with automated connecting ticket entries with
SLAs used in our GLPI.
Is there any possible way to use automated SLA choosing in ticket
entries coming from e-mail? We figured out that there are ticket
templates used to do that, but this is not helpful for tickets coming
from email.
So another question is: Is there any possible way to use Ticket
templates with tickets coming from e-mail?
--
*Pozdrawiam
Piotr Adamcio*
Logo Starostwo Powiatowe w Czluchowie
*Starostwo Powiatowe w Człuchowie*
*Wydział Organizacyjny*
*Referat Informatyki*
http://www.starostwo.czluchow.org.pl
tel : 598343463 wew.42
email : p.adam...@czluchow.org.pl
Zanim wydrukujesz tę wiadomość, pomyśl czy jest to konieczne. Chrońmy
przyrodę. Drzewko
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