Nevermind my ramblings - it was a case of PEBKAC.

Issues was caused by conflict between DNS and /etc/hosts - I was using the 
correct Gitlab server (via my local /etc/hosts file) while other users were 
using DNS which was pointing to staging/testing Gitlab server.

Regards,
ak.

On Thursday, 28 April 2016 16:10:32 UTC+10, Anthony Kamau wrote:
>
> Hi all.
>
> I've recently had a hard drive failure and had to restore from Gitlab from 
> backup.  The service is back online and I can login (I'm the admin).  
> However, all other users are not able to login at all.  After they enter 
> their email and password and click the login button, nothing happens.  If 
> they try to reset their passwords, they are informed that the email address 
> doesn't exist, yet I can see the user account (including email) in the User 
> section of the Admin pages.  The user accounts are intact including their 
> SSH keys and I can login as them (sort of SU) from my admin account.
>
> I've tried elevating one of the user accounts to admin, but they still 
> weren't able to login.  What could be wrong?  Any ideas?
>
> I've searched the FAQ but did not see any mention of this issue.
>
> Kind regards,
> ak.
>
>
>

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